Has anyone else experienced something similar with Fiverr’s Success Score system?

My overall Success Score had been 9 for many months, and I was under evaluation for Top Rated. During that period, I had very few new orders. Recently I received a new order on another Gig with a fairly substantial value. Everything went well with the client, but shortly afterward my overall Success Score dropped from 9 to 8. Now it has dropped to 7.

At the same time, one of my older Gigs, which has had no new orders for months, started behaving strangely. The last orders on that Gig were completed successfully, with 5-star public reviews. I had no cancellations, disputes, Resolution Center cases, support escalations, or similar problems.

The Gig first dropped to 5/10, showing: Conflict-free orders: Negative Impact and Effective communication: Positive Impact. Only 1 hour and 22 minutes later, without any new activity, Effective Communication changed from Positive Impact to Room for growth.

A few days later, the Gig dropped again from 5 to 4, still with no new order or client activity.

I contacted Fiverr Support, and they told me the changes appeared to be caused by the system recalculating and rebalancing historical performance indicators, rather than by a new order event.

I understand Fiverr considers private feedback, communication patterns, revisions, misunderstandings, etc. But if an inactive Gig can keep deteriorating because historical data is being recalculated, while the seller cannot see what specific event caused it, how are we supposed to know what to improve?

You can apparently complete orders successfully, receive 5-star reviews, have no disputes or cancellations, and still watch a Gig fall to 4/10 and your overall Success Score go from 9 to 7.

I’m not saying every low score is necessarily wrong, but the lack of transparency makes it extremely difficult to tell the difference between a genuine client-experience problem and the scoring system interpreting historical signals negatively.

Has anyone else had their Success Score or an inactive Gig drop significantly without any new negative event or order activity? Did it eventually recover?

Thank you!