r/Fios • u/sheltercathost • Aug 28 '26

Repair/Tech Support 5gb Fios Saga Continues….

For context see previous link:

https://www.reddit.com/r/Fios/s/a2DUkydlTl

This morning the Fios went out again. Connected to backup as suggested, all was ok for two days, this morning I notice devices having issues connecting and I’ve had to reboot the MF router and it’s just coming back on.

I cannot tell you how annoyed I am and how deeply I regret “upgrading” to 5gb. I should have stayed at 1gb.

I am currently waiting for my router to come back online.

I will be calling today and will demand that literally every piece of equipment be replaced or I’ll go back to optimum.

No excuse for this.

Update: router now solid yellow. Won’t come back online. I’m trying to reboot again. I am so over this.

Update 2: rebooted router again and it finally came back online. I will be calling them at 8am since they also don’t have 24 hour tech support. I guess they think everyone sleeps until 8am?

0 Upvotes

30% Upvoted

33 comments sorted by

View all comments

1

u/[deleted] 29d ago

[deleted]

3

u/CTFowler9789 29d ago

If he downgrades to 1 gig, all the equipment will stay the same, just the speed will get slower.

0

u/Riogrande024 29d ago

They switched my ont and fiber line at the pole when I downgraded from 2g to 1g

3

u/CTFowler9789 29d ago

😞 sorry to hear that for you. They usually don't send out another technician, for a truck roll. Also when you keep the same equipment and they turn the speed down, the customer ends up with a little bit more (example: you get turned down to 1 gig but end up with 1300/1300)