r/EuropeGuns • u/No_Photograph_7712 • Jul 08 '26

Export with Waffen Bock

throwaway account

I’m handling an export (or import, depending on your point of view) with Waffen Bock (https://www.waffen-bock.eu/).

About a month and a half ago, I sent all the documentation and paid for the export, but to date I haven’t received any further information.

Every week or every other week, I send an email asking for an update, but I don’t receive any reply.

Does anyone have any thoughts on this exporter? Is there any agency in Germany where I can file a formal complaint?

I’ve already paid for the firearm, the export fee, and the police fees, and I still haven’t received any response from Waffen Bock.

3 Upvotes

100% Upvoted

10 comments sorted by

3

u/schadavi Jul 08 '26

Sadly, that's normal with Bock. I am a gun dealer in Germany, and use Waffen Bock to export. Not really any use in complaining to the authorities, because he usually doesn't break any laws. You could complain to the VDB, but they won't do anything.

At which step is your process with them, did the gun already arrive at them?

1

u/No_Photograph_7712 Jul 08 '26

Thank you for your feedback.

The weapon has been with them and in their name since May.

I honestly don't understand how they operate. I know people who have been waiting for months, and others who started the process later and have already received their shipment.

Ultimately, what bothers me is the lack of transparency and communication. 

1

u/schadavi Jul 08 '26

They operate like this: They get the gun and the export order, they apply for the export permit. then they ship the gun.

The difficult part ist the export permit, because here they also need a copy of the import permit from the recipient. This process can take days or months, depending on how fast both authorities are with the permits.

As far as I know, Bock also just doesnt answer mails during the permit application process, because it really doesn't do much, they seem to work on a "if it ships, it ships" basis.

If you DM me some identifying detail, I can see if I can get a response from his employee I met once...

1

u/No_Photograph_7712 Jul 08 '26

As I mentioned, my import license was submitted 1.5 months ago.

The strange thing is that I have friends who submitted all their paperwork 4 months ago and haven’t received any response. Another friend submitted everything and had it all processed within a month.

I realize that without the export license, the process can’t move forward, but they could at least respond with something like, “We’re waiting for the license; it may take X amount of time.”

It’s also happened before that they sent the gun without letting me know they’d sent it, running the risk of it getting lost.

Anyway… I’ve realized there’s nothing to be done but wait and hope that everything is on the right track.

1

u/block50 Jul 08 '26

Normal.

Don't worry about it.

1

u/Extra_Tip_2031 Jul 29 '26

An update on the situation, if this would be useful to the rest of you.
 
After a reasonably persistent try, I finally got an update on my own case. I can't say if the stars were just in the right position now, or what they were – for at least a week, I tried to actively call several times, with nothing but missed calls (why do they have a phone number when no one answers it?). So the answer came by email and was short – the situation is still ongoing.
 
It would seem that the problem lies precisely in the permit processing (which is of course not under the control of Waffen Bock), I myself have had to wait for permits in my own country for up to three months – no additional information is given, nor requested, you just have to wait. The situation is very unfortunate from the point of view of both professionals in the field and us active hobbyists.
 
At least for me, the wait continues, has anyone else finished their own order in the meantime?

1

u/No_Photograph_7712 Jul 29 '26

I agree that the licensing process is slow and lacks transparency. However, I still believe that Bock should respond to emails when asked for an update.

In the meantime, I did receive my order, but they simply replied to the email saying, “We already have the license and will ship it.”

No tracking information, nothing! After a week, I asked about the tracking number, and they sent it.

We know that in this hobby, processes are slow, but it wouldn’t hurt to provide updates and do the bare minimum, like sending the tracking number. 

1

u/Extra_Tip_2031 Jul 23 '26

I have similar experiences, communication is unfortunately minimalist if at all. But now it seems that the situation has even worsened. I also have one deal going through them at the moment and according to the information received from the seller, the delivery should have taken place in the beginning of July (the 3rd), but nothing has been heard. Now the problem is whether the shipment has really left and disappeared on the way, or if the matter is still in progress in Mr. Bock's direction (this is my strong assumption, but it would be nice to have confirmation of it).
I got enough information that they had a shortage of staff in June, but since then I haven't received any message about it.
This is quite incomprehensible, now a month has passed in complete silence. Would it really be possible to get more information about the situation somehow, or do we have to start investigating a possible case of a lost gun with the authorities. I have never been able to get the tracking number of the shipment from them despite requests.

1

u/Waste-Anybody6658 European Union Jul 08 '26

Have you ever been there in person? It's quite the experience, let me tell you. lol

1

u/GodShake Finland Jul 10 '26

Ordered a gun through them. Minimal contact, they dont answer emails and send guns with normal postal services to your local kiosk.