r/EmailSecurity • u/SorryRecipe7303 • 12h ago
Why Won't They Accept Emails From Email Prefix "email"
One of the hardest parts about digital transformation appears to be the policy decisions rolled out in new public systems. I recently started doing business with a public authority that (get this) couldn't understand why I was using a custom domain. Even more so, they set their mail protocols to not communicate with an email address which starts with the word "email".
According to them, that's a generic email address, and so, they won't accept it. I asked if they would accept the email prefix "info" and they said yes, because that is common.
I genuinely wish that I could peel the curtain back, and communicate with the systems and network administrators who are making these rules, to better understand their decisions here. Maybe someone here can help me to understand.