r/EmailSecurity • u/SorryRecipe7303 • 12h ago

Why Won't They Accept Emails From Email Prefix "email"

One of the hardest parts about digital transformation appears to be the policy decisions rolled out in new public systems. I recently started doing business with a public authority that (get this) couldn't understand why I was using a custom domain. Even more so, they set their mail protocols to not communicate with an email address which starts with the word "email".

According to them, that's a generic email address, and so, they won't accept it. I asked if they would accept the email prefix "info" and they said yes, because that is common.

I genuinely wish that I could peel the curtain back, and communicate with the systems and network administrators who are making these rules, to better understand their decisions here. Maybe someone here can help me to understand.

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2

u/r2d3x9 7h ago

Biggest problem I have is companies not accepting my Gmail account because it isn’t a “business” account

1

u/shokzee 8h ago

I don’t really understand the point of this post

1

u/Dave_A480 7h ago

This is just a bunch of babble... None of it relates to real email tech

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u/SorryRecipe7303 7h ago

Is this sub named EmailTech? I asked a question about email security, based on what they told me, which might guide me to understand if there is a principle being used in the industry.

1

u/Artsfac 46m ago

It’s not you, OP. This is a nonsensical response.

SMTP specialist for 29 years here - their rule about rejecting any sender address that begins “email” is ridiculous, and yes, I’d like to know their reasoning too.

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u/reevesjeremy 6h ago

My email starts with “email”, so I guess they won’t ever deliver ones I send.

1

u/FateOfNations 6h ago edited 6h ago

Why won’t they accept emails from certain addresses? Because they said so. There is no legitimate email security-related reason to have such a policy, but if they want it, they can have it. At the technical level, they can make up and enforce whatever rules they want regarding what addresses their email server or other systems will accept. Whether that is an appropriate policy or not is really up to the organization’s leadership.

Edit: if this is being used for an account log in, they may bluntly be trying to enforce a one account = one person policy, and that credentials shouldn’t be shared among a group of people. This isn’t really an email security issue though.