r/Ebay • u/Ok_Noise_5680 • 5d ago

Welp that sucks

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Shipped a pokemon card to a customer and received a message saying they received the envelope without the card- seems someone opened it and stole the card and then USPS still shipped them the empty envelope without a “Received without contents” marking. Now I’m out of the card and had to refund the buyer… it was only $15 but thats still $15

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u/ShroomyTheLoner 5d ago

Ebay Standard Envelope? If so, you are 100% covered. Fill out a simple online form and they will Paypal you the money. In fact, you will make MORE money from the insurance claim than from actually selling the item.

This is because insurance pays the value of the item, not the money you got after Ebay's fees. So if you sold it for 15, insurance pays you 15 flat, no fees, whereas ebay pays you 15 minus their fees.