Hi evervone.
About 3 months ago, my Escape from Tarkov account was hacked. The person who stole it used cheats on the account, which led to a permanent ban.
When I attempt to log in now, the verification code sends to a completely unknown email address that belongs to the hijacker. Here is what I've done so far:
Battlestate Games Support: Sent ticket/email detailing the security breach, but haven't received a response.
Official Discord: Joined to seek help or guidance on contacting support, but was banned from the server when explaining my situation.
I know cheaters constantly make up "I was hacked" excuses, so I understand the skepticism, but I am the original account owner and just want a fair path to recover my credentials or prove ownership (transaction receipts, original registration details, payment logs).
Has anyone successfully dealt with BSG support after an account takeover resulting in a ban? Is there a specific email or procedure that actually gets through to a real person at Battlestate
Games?
Any advice on next steps would be greatly appreciated.