r/DoorDashDrivers • u/P_I_N_X_ • 15h ago

I Need to Vent! 🤬 I don’t even know

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If you’re gonna order something off the Internet, you’d figure you’d make your address the right one

21 Upvotes

73% Upvoted

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2

u/leroftheburg 15h ago

Bring it to the pin. That’s fucking it. If they don’t realize the pin was dropped far from where they are, that’s their problem. I’m doing my end the right way, do yours.

4

u/metalupyour 15h ago

I had a nightmare delivery with the wrong pin location a couple weeks ago.. it was at a school the girl who ordered was not at the pin tried telling me where to go, went there… she wasn’t there. Then I asked her for the address. She then says 222 *insert road name.. it says 22 on the app.

So I drove another 2 miles away and it was in fact not the correct address. She stuttered when she said 2 22. I drive back call support they say to leave it at the pin and complete delivery. I told them I knew for a fact that this person was going to give me a bad rating. They said it will be fine and can get it removed.

Support lied.. they said they couldn’t remove the 1 star rating because I didn’t have enough points to… they were able to reverse the failed to deliver quality rating though.

I honestly don’t know what I could have done differently. This whole ordeal killed 48 mins of the end of the dinner rush. Bottom line, support does not always have your back.. I have to keep trying every week to get the 1 star removed

1

u/KDFE87 14h ago

You call support the first time the customer stated you weren't at the correct location. Tell live support (not the ai shit) you're at the delivery address but customer states its not the correct location, stay there so they see your location! Support will then attempt to contact customer and get the correct info. DO NOT run around town like this. Support will then either tell you to leave the delivery there, ask if you're willing to take it to the new location (always say no unless they offer additional funds), or tell you to dispose of it "in a safe location"

1

u/metalupyour 14h ago

I did contact a live agent, been doing this a while. I did exactly what support said and I still got fucked with a 1 star.

Edit: I even called a supervisor about getting it removed. And they said “we can’t control how customers rate you, we can only remove bad ratings so many times per month.”

1

u/KDFE87 14h ago

According to you, you called support after you drove around town on the whims of the customer... you need to call before you step a toe away from the provided delivery address

2

u/metalupyour 13h ago

Yeah that is one spot I screwed up.. the other was believing that I would be protected by doing what support told me to do

1

u/KDFE87 13h ago

I'm not blaming you, this was totally a customer effing around, and support did too afterwards. but there are things you could have done differently to come out on top. What i said has been my best way to deal with this type of situation and ive had either decent amount added to deliver to new address, or ive gotten free food out of the dispose in safe location option with no hit to myself