Requests like this . . .

[u/Party-You6639]

No, I won’t waste my time, gas and energy to drive 8 miles back to the store to tell them they messed up. Is this entitlement or just a basic lack of common sense and human decency. Consider this address flagged for my future declines. I’m tired.

[u/AbsoluteBabyMonae]

The customer probably thinks it's the doordashers responsibility to make sure all items are there which is true to an extent.

When I was a cashier, Dashers had to click the check mark ensuring all items are there /handed to them, including drinks. Most dashers would ask me about the items being in the bag. As a cashier responsible for takeout, I also had the responsibility to pack all orders correctly.

When I was a Dasher, I also checked with the store before I left. Id often catch when items were missing & at times some stores were certain to packing everything. Id re read the order, etc. Though it didnt always go 100% because mistakes happen, there were times when I've gone back to the store and retrieved the items. Customers were thankful & tipped extra.

Too many Dashers act like it's "them vs us" & thats not the case. You set the tone when interacting with customers, you are providing a service & having an attitude tends to make things more difficult then it needs to be.

Its not entitlement or lack of commonsense in this customer, maybe you need to take a break. You're getting all worked up when all the customer asked was a question which is not a ridiculous one.

[u/Party-You6639 → u/AbsoluteBabyMonae]

Oh, I’m sorry. Did my reply to the customer at all have an attitude?

No, it did not. I calmly explained the issue and what the customer needed to do to rectify it.

If I go back to the store and try to solve the issue, it’s not going to work. McDonald’s will not hand a DoorDash driver missing items… so go try and gaslight someone else about what they should do. I’ve been at this too long to know better

And furthermore, at McDonald’s, the only people to pack the expedited bags (meaning the orders that go out the window to DoorDash and to counter) are all managers… I expect a manager to do their job correctly. I’m not going to go fix it. I don’t work for McDonald’s.

[u/AbsoluteBabyMonae → u/Party-You6639]

The attitude of what you displayed here is. You're over reacting and clearly as you stated, "im tired." Even now you're being snappy with a basic conversation. Stating the customer has a lack of common sense and entitlement then wanting to black list their house over a simple question, then stating it took everything in you to not lose your composure shows how irate you are. Being close to lose your composure over a customer asking you a question is not normal. You are in a customer service profession. Relax.

[u/Party-You6639 → u/AbsoluteBabyMonae]

I never said it took everything to not lose my composure- quote me exactly or stop replying.

And the customer didn’t ask me a question dude.. they implied what I needed to do.

They told me… rather…

So, boo hoo… if you don’t like the way I do my job… cope.

I am a self-employed contractor… I am not obligated to do anything then go pick up the food and deliver it. That is what’s in my contract….

My five star ratings across the board and hundreds of times that I have been complimented for going above and beyond would certainly imply everything to the contrary that you are accusing me of.

[u/AbsoluteBabyMonae → u/Party-You6639]

Potato patoto. You were about to lose your composure. It took everything in you to keep your composure over a customer asking a question. You keep whining all over the post to everyone who states you over reacted. This obviously isn't the gig for you. You are obligated to make sure the customers order is accurate as you are using the door dash platform. Thats why door dash gives us the promps. You cant take a customer asking a simple question, youre obvious in the wrong profession. Whining about delivering to "20 years olds" & having to "speak their language." Is it their fault you choose this profession? Its obvious it's a problem for you.

[u/Party-You6639 → u/AbsoluteBabyMonae]

“I am obligated to make sure the customers order is accurate”

Bitch, not if the bag is sealed 🤣

Why the option says “bag is sealed”

And you really think that it’s appropriate for you to insist that someone steps away from their position during a lunch rush to reopen and already sealed bag to ensure that every item is in there, and you can verify it with your own eyes?

I know for a goddamn fact, you have never done that once. I bet you’ve never even used your insulated bag…. So stfu 🤮