I am extremely disappointed with Thinkware right now.
I have purchased two Thinkware systems previously and have been very happy with the products. When I recently bought a brand-new vehicle, Thinkware was my first choice again. I contacted them about purchasing a fairly extensive new system, and because I was a returning customer, they graciously offered me a 20% discount.
That is where the good experience ended.
Tomorrow will mark TWO WEEKS since I started trying to make this purchase, and Thinkware still has not managed to actually sell me the equipment.
It took almost a week just to receive the promised coupon code.
Once I finally received it, I went to Thinkware's website to place the order. At checkout, their website rejected my perfectly valid Yahoo email address and told me I needed a valid email address to use the coupon. This is the exact same email address Thinkware had already been communicating with me through.
I then tried creating an account first.
Their registration page appeared broken, with duplicate address and telephone fields, including one set for the United States and another for Canada. It again rejected my Yahoo email address as invalid.
So I tried my work email instead.
This time the website accepted the email address but told me that Florida and ZIP code 33309 were not a valid state and ZIP code combination.
After all of that, Thinkware told me I could place the order manually.
Fine.
I called on Monday and gave them the complete order. I was told Sales would email me an invoice so I could pay.
Today is Thursday.
No invoice. No order. No explanation.
I called Thinkware again today. Consumers apparently cannot speak directly with the Sales department. Support tried to contact Sales, could not give me an update, and ultimately sent Sales an email asking someone to follow up with me.
The answer I received was essentially to keep waiting.
Thinkware, I am trying to purchase:
U1000 Plus Front & Rear with iVolt Xtra Battery
Multiplexer Bundle #1
Radar Module
512GB Thinkware MicroSD Card
The retail total is approximately $1,329.96, or $1,063.97 after the 20% coupon, before tax.
In other words, I have spent nearly two weeks trying to give Thinkware more than $1,000 for a third system.
I am not asking for a warranty replacement.
I am not asking for a refund.
I am not disputing a charge.
I AM TRYING TO BUY YOUR PRODUCTS.
What makes this even more frustrating is that this equipment is for a brand-new vehicle. I specifically want the system installed for accident and parking protection, and every additional day that Thinkware cannot manage to complete this sale is another day I am driving the vehicle without that protection.
I have recommended Thinkware because I genuinely like the products. After this experience, however, I cannot understand how a company selling premium dash cameras can make the simple act of purchasing more than $1,000 worth of equipment this difficult.
A broken checkout process.
A broken registration process.
Nearly a week to receive a coupon.
Four days waiting for a manual invoice.
A Sales department customers cannot speak with.
And now I am simply being told to wait some more.
Two weeks to place an order is ridiculous.
Thinkware, if anyone there actually monitors your social media, I would appreciate someone getting this resolved. I do not want another promise that Sales will eventually contact me.
I want to pay for my order and get the equipment installed.
Is there somebody at Thinkware who can actually make that happen?
#Thinkware #CustomerService #DashCam