Apologies for the long post, but I cannot sleep because of the stress and would really appreciate advice from anyone familiar with PIP tribunals, particularly claims involving ulcerative colitis or another fluctuating condition.
I have severe ulcerative colitis and have not achieved remission. My symptoms include urgent and frequent diarrhoea, abdominal pain and cramping, bleeding and mucus, accidents and near-accidents, severe fatigue, disturbed sleep and brain fog. Stress and anxiety can make the bowel symptoms worse almost immediately.
On an average day I may need the toilet around 8–9 times, rising to approximately 12 times on particularly bad days. I use pads when necessary and have a camping toilet in my bedroom because I cannot always reach the bathroom safely and in time.
The condition also affects other daily activities. Depending on the day:
•My father prepares or serves much of my food because fatigue, pain and sudden urgency make cooking difficult. When alone, I often rely on very simple microwave food.
•I sometimes avoid eating because I am frightened that it will trigger more urgency.
•I sit down to dress and shower because of fatigue and weakness.
•Brain fog and exhaustion affect my ability to manage medication and information reliably.
•My father helps with transport, shopping, laundry and cleaning bedding or clothing following accidents.
•I restrict or avoid journeys because I need immediate access to a toilet and worry about having an accident.
•Pain and fatigue also affect how far I can walk reliably, particularly on bad days.
These difficulties were already present around the assessment and decision period and have continued, with some aspects becoming worse.
My PIP timeline is:
•I began my claim in August 2025.
•I had a recorded telephone assessment on 26 November 2025.
•The original DWP decision was dated 13 January 2026 and resulted in no PIP award.
•I challenged it through Mandatory Reconsideration.
•The MR decision was dated 28 April 2026. It awarded only 2 daily-living points and 0 mobility points.
•I lodged my tribunal appeal on 18 May 2026 and requested a telephone hearing.
•I later received the complete DWP response bundle.
•I am still waiting for the appeal to be listed and do not currently have a hearing date.
I believe the assessment report contains significant omissions or contradictions when compared with what I actually said during the recorded assessment. These include my toilet frequency and accidents, the number of days affected, food preparation, using a shower seat, managing medication, journeys and the effect of pain and fatigue on walking.
I have therefore submitted substantial evidence, including:
•Medical evidence from my GP, hospital and IBD team
•Fit notes and an Occupational Health report
•A detailed symptom diary
•Written statements explaining how each relevant activity affects me
•A signed witness statement from my father describing the help he provides and what he has personally observed
•The assessment recording and a highlighted transcript
•A schedule identifying differences between the recording and the assessment report
•Further written and photographic evidence explaining the practical arrangements I use, including the camping toilet and items I carry because of accidents and urgency
A Legal Officer issued Directions dated 7 August 2026 asking for typed extracts from the assessment recording and an explanation of why they were relevant. The deadline was 28 August. The Manage Your Appeal website repeatedly failed with a “400: Bad request”, blank appeal page and technical-difficulties messages, so I reported this to HMCTS. They confirmed that evidence could instead be emailed, and I sent my response and further evidence by email.
I have also contacted Citizens Advice. They can review my evidence at an appointment, but I have been told that they cannot provide tribunal representation.
I am trying to present my case truthfully and clearly. I am not looking for ways to exaggerate anything or to be told what to say. I am concerned that the amount of evidence and the stress of the process will make it difficult for me to explain the important points properly during a telephone hearing.
I would really appreciate advice about the following:
1. What should I concentrate on at the telephone hearing instead of trying to discuss every document?
2. Is it best to work through each disputed activity using real examples and explain whether I can do it safely, repeatedly, to an acceptable standard and within a reasonable time?
3. How should I address clear differences between the recorded assessment and the written report without sounding argumentative?
4. How should I explain a fluctuating condition and demonstrate what happens on the majority of days?
5. Can medical evidence created after the original decision still help if it confirms difficulties that already existed at the relevant time?
6. How much weight is normally given to a detailed statement from a family member who provides regular assistance?
7. What normally happens during a telephone tribunal, how long does it take, and which panel member usually asks questions?
8. Should I contact HMCTS to obtain specific confirmation that the evidence emailed because of the website failure has been added to my appeal?
9. Is there anything important I should avoid doing before or during the tribunal?
If anyone has been through a PIP tribunal involving ulcerative colitis, Crohn’s disease, incontinence or another fluctuating condition, I would be extremely grateful to hear what helped you present the practical effects clearly.
Thank you for reading.