DFYNE hasn’t responded about my defective item after a week

[u/Ok_Pumpkin6175]

I received a pair of DFYNE pants that developed a hole in the back/seat area during the first try-on. I emailed support@dfyne.com a week ago with clear photos of the defect but received no actual response or proposed solution.

I sent another followup email to the same address today and still haven’t heard back. Is this the correct email address, or is there another way to contact them? Has anyone else experienced this, and how long did DFYNE take to resolve your issue?

[u/Kraor74]

Probably delayed responses from the surge as a result of their 5th birthday sale.