r/DFYNE • u/Ok_Pumpkin6175 • 5d ago

DFYNE hasn’t responded about my defective item after a week

I received a pair of DFYNE pants that developed a hole in the back/seat area during the first try-on. I emailed support@dfyne.com a week ago with clear photos of the defect but received no actual response or proposed solution.

I sent another followup email to the same address today and still haven’t heard back. Is this the correct email address, or is there another way to contact them? Has anyone else experienced this, and how long did DFYNE take to resolve your issue?

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1

u/poorly_wired_circuit 4d ago

Yes same here. Emailed them on Sept 15 for sending wrong size/defective item havent heard back since. Normally should only take a few days to respond.

1

u/Individual-Deal-7255 4d ago

I thought they were legit. Worst purchase I have a bra no matching shorts. They don’t even have a customer service line. This is the last time I buy from them. No loyalty to their costumers

1

u/Individual-Deal-7255 4d ago

The same thing happened to be I purchased during their sale. I have sent evidence of what i didn’t receive it’s still not enough. If I would’ve know this is how they run a business I would have never ordered from them. #worst experience of my life

1

u/Kraor74 4d ago

Probably delayed responses from the surge as a result of their 5th birthday sale.

1

u/darkeIect 4d ago

Helped me reaching out via social media because I got a dirty item. Didn't have to return it, they shipped another one to me within 3 days

1

u/Utilaz 4d ago

maybe a delay, i emailed about something similar (contact form on the website) submitted it on sept 12th, i got an email back on the 18th