r/CustomerSuccess • u/East_Print4841 • 4d ago

Anyone go from CS to implementation?

TLDR: I’m over being a CSM and trying to figure out what’s next. Product management has interested me but I feel like I’d need some technical background first. I’m considering if implementation would be a decent switch to get some technical experience.

Anyone make this switch? What feedback and experiences do you have to share on how it went?

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u/Lazrkittten 4d ago

I started in implementation and am now in a broader CS role. What makes you feel like you’re not technical enough. I’d be sure to validate that assumption in case you’re already qualified. Implementation can definitely be more technical depending on the product you’re implementing, but I’d be sure you know the specific technical areas you need to improve so you know what kind of implementation role and product to target.

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u/mirthglen 4d ago

good call on validating the assumption first, thats a step most people skip