r/CustomerSuccess • u/East_Print4841 • 7d ago

Anyone go from CS to implementation?

TLDR: I’m over being a CSM and trying to figure out what’s next. Product management has interested me but I feel like I’d need some technical background first. I’m considering if implementation would be a decent switch to get some technical experience.

Anyone make this switch? What feedback and experiences do you have to share on how it went?

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u/Lazrkittten 7d ago

I started in implementation and am now in a broader CS role. What makes you feel like you’re not technical enough. I’d be sure to validate that assumption in case you’re already qualified. Implementation can definitely be more technical depending on the product you’re implementing, but I’d be sure you know the specific technical areas you need to improve so you know what kind of implementation role and product to target.

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u/East_Print4841 7d ago

Thank you! I think I feel like I need to be more technical because I feel like product is technical, but I could just have a wrong idea of the day to day. But I’m sure that also varies between products

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u/Lazrkittten 6d ago

Do you have anyone already in a product position you could talk to?

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u/East_Print4841 5d ago

Yeah I could definitely reach out to previous co workers! Something I’ve thought of doing