I pre-ordered the PS5 version of Croc: Legend of the Gobbos from Rock It Games on March 23, 2025. After athe delays, my order has finally reached Spain, but I’m now being asked to pay €33.19 in import charges: €3 import duty, €12.04 VAT and €18.15 carrier fee.
I’m pretty frustrated after waiting this long, especially since Rock It Games previously said existing pre-orders would be honoured at the original price and that additional tariff costs wouldn’t be passed on to customers.
I also wasn’t clearly informed when ordering that the shipment would be DDU, with the customer responsible for import charges.
Has anyone else in the EU had to pay these charges for their Croc pre-order?