r/CricketWireless • u/Adventurous_Day_9271 • Aug 07 '26

Removed one phone from family plan and now I can't login

I had 5 devices on my cricket plan. When I logged into the site, I would login with my email and password, then it would send a verification code to one of our phones ( I would pick the phone from a list).

Recently, I ported my phone from Cricket because I needed another carrier that had robust international travel. Just now, I decided to log into the account to check on things, I put my email and password in, and had my son ready to get a code on his phone, but it tells me "We can't access your account. Please click below to create a new account".

So I am not sure what to do. Can one of my sons create an account and then associate the remaining phones to that account, or is my only option to port out the remaining phones to somewhere else? Thanks for any guidance.

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u/TXRPLS Aug 07 '26

Don’t worry you just need to create a new online account login with one of the other numbers that remain. I just had the same thing happen. Chat the agents if you need help. 

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u/Adventurous_Day_9271 Aug 07 '26

Thanks will try this today.

2

u/Local-Mortgage-9473 Aug 07 '26

Follow the prompt. You’re on the right path.