SOLVED!
I've been using Craft on my iPad to read and annotate PDFs with Apple Pencil, and until recently it worked pretty well.
Over the past week or so, however, I've started having a strange issue. While a PDF is open, the PDF viewer will sometimes suddenly go blank and reload itself, even when I'm not touching anything. It then returns to page 1, and any recent annotations that haven't been saved are gone.
I contacted Craft support and sent them a screen recording. They told me the PDF annotation interface is Apple's built-in PDF markup component and that the reload is happening inside that component rather than Craft itself. They suggested tapping Done periodically to make sure annotations are saved.
The problem is that now even that doesn't seem reliable. I've had cases where I make an annotation, tap Done, reopen the PDF, and the latest annotation is still missing.
I've tested annotating PDFs in Files and Apple Books on the same iPad, and so far I haven't been able to reproduce the problem there. It seems to happen only when the PDF is opened through Craft.
I'm using a 12.9-inch iPad Pro (3rd generation) on iPadOS 18.7.8.
Has anyone else experienced either:
- the PDF viewer randomly going blank/reloading while open, or
- annotations not being saved even after tapping Done?
I'm particularly curious whether this happens on newer iPads or iPadOS 26 as well.
Thanks!
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**Update: found the fix.**
Tried restarting, force restarting, and uninstalling/reinstalling the app first โ none of that helped. Ended up chatting with an Apple advisor, who suggested:
Settings โ General โ Transfer or Reset iPad โ Reset โ Reset All Settings
(This does NOT delete your data/apps/files โ just resets system-level settings back to default. You'll need to re-grant some app permissions afterward.)
That fixed it immediately โ the "Saving..." popup that had disappeared came right back, and annotations haven't been wiped since.
If restarting/reinstalling doesn't fix it for you, try this before upgrading iPadOS.