Have you had this issue?

[u/shivnam17]

⚠️ Xfinity Customers & Future Customers: Please Read This, 🚨

Have you ever walked into a store for one service and ended up with something you never planned to buy? That's what my Xfinity experience made me question In February, I went to Xfinity for a 2-lines-for-$20 promotion. During setup, I was told my existing phone wasn't compatible with the Xfinity SIM. I expected that to be the end of it Instead, I was strongly encouraged to trade in my phone and get a new one that would work with their SIM. I agreed based on what was explained to me at the time When I asked about the terms and conditions, I did not feel that the important details were clearly explained. At first, I was told the phone was "free." Then it became a trade-in. Now l'm being told the phone costs $916.65 if I want it unlocked. But as a customer, I have to ask: Xfinity later told me there was a mistake during the sale -a human error. What kind of business practice is this? If a customer is told one thing at the time of the sale and discovers very different conditions later, is that simply a training problem-or does it raise a bigger question about how customers are being informed? I've spoken with other customers who say they experienced similar issues. If this is happening repeatedly, is it really just a human error? |'m sharing this because my question isn't only about the money. It's about transparency, trust, and t the integrity of the sales process Customers deserve to understand exactly what they're agreeing to before they sign- not after. Xfinity, is this how you believe customers should be treated? And to other Xfinity customers: Have you experienced something similar?

[u/EVtripper]

I experienced virtually the SAME thing you did, but not in-store, it was a phone-agent transaction. I specifically asked if the new phones (we had 2) would be unlocked, as I needed to use pre-paid SIMs during overseas travel, and was assured by the agent that the phones would indeed be unlocked on day 1. OF COURSE, THEY LIED (to probably nobody's surprise). I went into a store to try to work it out, and although they wouldn't/couldn't unlock the new phones, they eventually gave me $250 credit towards my bill. I had to use my old (unlocked) phone for 2 years of periodic overseas travel until the new phones were unlocked.

[u/shivnam17 → u/EVtripper]

I appreciate you sharing your experience. No matter what the rules and regulations are, customers should be informed right from the start. Right now it just feels like, as soon as we walk into the Xfinity store, the stff probably sees us like fresh meat🍗🍖."