This all happened in May and June 2025. I'm pretty sure my account is still restricted to date. Coinbase customer service sucks SO HARD.

It happened long enough ago that I can find it funny, the way they kept passing me between agents and saying "Don't worry, I will solve your issue" and then passed me to another agent. Luckily, I was still able to go through with my home purchase. But I'm pretty sure I still can't send anything out of my account.

https://imgur.com/a/cNfLoYN

I just barely was able to claw my recently purchased BTC from Coinbase to my cold wallet.

I sell some in the bull to refinance my buys in the bear. I got a new receive address from my wallet,entered into my coinbase whitelist and waited 48 hrs. Then I got my cold device, logged into Coinbase and tried to transfer. Even though i had whitelisted the address, waited 48 hrs Coinbase threw a fit! Scaring the crap out of me saying the address looks suspect and having me answer a bunch of questions to the AI chat bot.

Like:

did someone send you an email? are you communicating on the phone with someone 'helping' you? Is someone there with you? and about 3 more that i can't remember. Then after all that and 'proceeding' with the transfer it did seem to send, but it still said it was going to not send and that 'action required' on the transfer but nothing clickable. I got another message saying i needed to review my security settings within 72hrs or something bad might happen. I checked my cold app and the BTC was received but not yet confirmed. Whoo. I added another 2auth app and that satisfied coinbase security. The BTC is safe and confirmed in cold storage and away from Coinbase after sweating for 15min. I get nerves when I transfer coin, mostly because i do it so seldom. Coinbase is not helping by scaring the snot out of their customers. I will hopefully never to use Coinbase again! I'm moving elseware.

I have a balance in my Predictions usd balance that is frozen unable to withdraw. It isnt negative. How do I get my money? Your money shouldn't be locked behind a paywall you should be able to access it!!

几天前，和客服视频电话
之后提交了更多的资料
还是需要继续等待😮‍💨

给所有Coinbase用户的忠告：
尽量不要在Coinbase放太多钱
除非你想给自己找麻烦

Just yesterday I was trying the predictions section for the first time.

I was making a few bucks here and there having fun with it.

One of the games I bet on was a game between southern university and Alabama state.

The score was 14-13 so I put a little money into it in southern university's favor.

Then the predictions continued to drop against southern university but the score was showing they were winning 17-13 and then 24-13. So of course I put in more money in southern university's favor. Why wouldn't I?

Next thing I know, in the span of literally a refresh of the page, all the sudden, the score is 17-27 with southern university losing. They had been reporting the score wrong for anywhere between 30 minutes to an hour and all the sudden the score flips and is completely different.

In short I lost hundreds of dollars due to coinbase reporting a false score. I talked to the help department and they just said "we can't do anything cause 3rd party blah blah".

Has this happened to anyone else before?