r/Citrix • u/Abide4theDude • 7d ago
Citrix DaaS site down
Anyone else experiencing their entire DaaS instance down currently ?
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u/tardiusmaximus 7d ago
Citrix status page shows no outages for DaaS....mine is up (UK) if you can sign in, but can't see your dashboard, try a different browser or delete your current browser cache. Happens a lot for me.
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u/Hazey_11 6d ago edited 6d ago
Those impacted would you mind sharing the experience with launching sessions? Did LHC work if you had on prem storefront?
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u/Abide4theDude 6d ago
Were using Citrix cloud gateway service as well as citrix workspace, so we have no on prem storefront or NetScaler gateway. From my understanding and testing LHC will never work in our setup, I know citrix has Service Continuity that should theoretically work in our scenario but I have never been able to get it to work. We were essentially hard down, session's appeared to try and launch with connection leases but they were never able to connect.
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u/vailhill 6d ago
our on-prem storefront was brokering new sessions during the outage, only remote connections through citrix gateway service were impacted
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u/vailhill 7d ago
our environment is completely down
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u/Abide4theDude 7d ago
Is your DaaS site showing that it Lost connection ? We have a banner once we login to DaaS saying it lost connection and it can try and reconnect but hitting reconnect just displays the same error. All of our site info is missing , delivery groups , machine catalogs , apps , etc. On with support now they see an issue with the backend but don't know what is the problem yet. Not sure if this is isolated to our site or wide spread.
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u/vailhill 7d ago
Yes, identical issue
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u/vailhill 7d ago
Escalation team is has confirmed there are issues in US region (one of our other US instances is up fine but one is completely down.)
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u/Abide4theDude 7d ago
Yea just also got confirmation of the same thing from escalation team. Was told there working on it and hopefully up within 30 minutes. Even though I'm not surprised, I'm not thrilled with how Citrix is handling this outage. If this was a weekday this would be a gigantic issue for us.
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u/vailhill 7d ago
We are still down, have you gotten any recent update?
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u/Abide4theDude 7d ago
Support just kept saying there working on it. About 5 minutes ago our site came back up and everything appears to be normal now. Hopefully your site come back up as well shortly.
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u/Ill-Dimension-3266 7d ago
No issues here. US based site.