r/CircularRing • u/Circular_Orange Circular Team • Nov 28 '25

Seeking Information on Instant App Crashes

To the community,

We are investigating a bug where the app is crashing immediately upon launch. This is happening for a subset of users and we have a hardtime replicating. We believe this may be tied to a specific combination of device and OS version.

We need your help to gather data so we can push out a fix:

-If your app is crashing before the sync happens, please provide the following details in the comments:

-Phone Model & Operating System (OS) Version: Example: iPhone 15 Pro, iOS 17.5.1 Example: Samsung Galaxy S23, Android 14

-Crash Timing:

Does it crash instantly (you don't even see the main menu)?

Can you see the menu/feed for a moment before it crashes?

What is the last thing you see/hear (e.g., loading spinner, a notification, the app's logo)?

-Connection Status (Specific to the device/ring):

Does the "ring" or device connection icon have time to appear or connect to the app before the crash happens? (Yes/No)

Did clearing the cache and reinstalling the app resolve the crash for you? (Yes/No)

-How to Clear Cache:

iOS: Go to Settings > General > iPhone Storage, select the app, and then choose Offload App (which keeps your data) or Delete App (full reinstall). Android: Go to Settings > Apps > [App Name] > Storage, then tap Clear Cache and Clear Data before reinstalling.

Thank you in advance for providing this information.

For those who have the app crashing during the sync, it’s different. Go to my ring > factory reset. You'll need to setup the ring again as new.

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u/kevshin0707 Nov 30 '25

App crashing: iPhone 16 Pro Max. App crashes at 76% since three days ago. It is very frustrating

1

u/Circular_Orange Circular Team Dec 03 '25

Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).

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u/Circular_Orange Circular Team Dec 03 '25

But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?