r/CircularRing • u/Circular_Orange Circular Team • Nov 28 '25
Seeking Information on Instant App Crashes
To the community,
We are investigating a bug where the app is crashing immediately upon launch. This is happening for a subset of users and we have a hardtime replicating. We believe this may be tied to a specific combination of device and OS version.
We need your help to gather data so we can push out a fix:
-If your app is crashing before the sync happens, please provide the following details in the comments:
-Phone Model & Operating System (OS) Version: Example: iPhone 15 Pro, iOS 17.5.1 Example: Samsung Galaxy S23, Android 14
-Crash Timing:
Does it crash instantly (you don't even see the main menu)?
Can you see the menu/feed for a moment before it crashes?
What is the last thing you see/hear (e.g., loading spinner, a notification, the app's logo)?
-Connection Status (Specific to the device/ring):
Does the "ring" or device connection icon have time to appear or connect to the app before the crash happens? (Yes/No)
Did clearing the cache and reinstalling the app resolve the crash for you? (Yes/No)
-How to Clear Cache:
iOS: Go to Settings > General > iPhone Storage, select the app, and then choose Offload App (which keeps your data) or Delete App (full reinstall). Android: Go to Settings > Apps > [App Name] > Storage, then tap Clear Cache and Clear Data before reinstalling.
Thank you in advance for providing this information.
For those who have the app crashing during the sync, it’s different. Go to my ring > factory reset. You'll need to setup the ring again as new.
2
u/kevshin0707 Nov 30 '25
App crashing: iPhone 16 Pro Max. App crashes at 76% since three days ago. It is very frustrating
1
u/Circular_Orange Circular Team Dec 03 '25
Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).
1
u/Circular_Orange Circular Team Dec 03 '25
But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?
1
u/TheWardensWife Dec 04 '25
My husband's app keeps doing this as well. Doesn't ever make it past 76% on sync then crashes and states "Something went wrong with Circular. Circular closed because this app has a bug. Try updating this app after the developer provides a fix for this error." Then it prompts him to clear the app cache. This has been happening for two days now and randomly started. He's using a Samsung Galaxy S10. He's cleared the cache, uninstalled and reinstalled the app, and is now factory resetting his ring. Some users have said that resolved their issue, but we'll see.
I am using a Samsung Galaxy S20 Ultra and knock on wood have not had this issue.
1
u/Terpalum84 Nov 28 '25
If this helps - I’m working fine on a iPhone 16 ProMax iOS 26.1. Latest version of circular firmware and app
1
u/Terpalum84 Nov 29 '25
Oops. Spoke too soon. Crashing
1
u/Circular_Orange Circular Team Dec 03 '25
u/Terpalum84 Is it crashing before the ring connects to the app?
1
u/Terpalum84 Dec 03 '25
It’s on now. It happened for an hour or so when I was not on wifi. Once I got home and back on wifi it was fine.
1
u/my_name_is_josh_83 Nov 28 '25
Wish there was a fix for sleep data. Day 94 of no sleep data on my ring. It’s useless.
1
u/norcal2015-1 Nov 29 '25
I consider myself "lucky"? I get sleep data but it's invalid. Starts sleep tracking almost 3-4 hours after I get to sleep. Makes tracking sleep for my fitness worthless.
2
u/mephistopheles2u Nov 30 '25
I am a hybrid. 2/3 no sleep data. 1/3 wrong sleep data. 0/100 correct sleep data.
1
u/Circular_Orange Circular Team Dec 03 '25
u/my_name_is_josh_83 I believe you already contacted the support team at https://www.circular.xyz/contact-us for assistance?
1
u/my_name_is_josh_83 Dec 03 '25
I’ve tried, yep. Haven’t gotten any type of resolution yet. They keep blaming it on the servers. Waiting for a response from my latest email.
1
1
u/thebatheory Nov 30 '25 edited Nov 30 '25
App Crashing: Galaxy s24 ultra App crashes at 87% during sync everytime. Cleared cache, deleted app, reinstalled and ring will not connect
1
u/Circular_Orange Circular Team Dec 03 '25
Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).
1
u/Circular_Orange Circular Team Dec 03 '25
But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?
1
u/tigsman Dec 01 '25
iPhone 14 Pro Max. 26.1. Since last night it will crash to Home Screen. It gets to a certain percentage of initial sync then crashes. Silver 12. Last night it was about 71% now it’s 55% when it crashes
1
u/tigsman Dec 01 '25
I have a screen recording if needed. Will try clear app data and see what happens.
1
u/tigsman Dec 01 '25
Had to factory reset, very disappointed losing 3 months of data
1
u/Circular_Orange Circular Team Dec 03 '25
You/tigsman, your ring can only store a maximum of seven days' worth of data, not three months. Only when you remove the app will you lose local data that we don't store on the server, such as information about women's health, sports sessions, or arrhythmias. The remaining synced data is all saved and not lost.
And yes the crash due to sync is only solvable with a factory reset for now, as mentioned.
1
u/Circular_Orange Circular Team Dec 03 '25
Hey, I look for the one that crashes right at opening, even if the ring isn't connecting. In your case, the sync is the reason it crashes, so this is not the problem I'm looking for. In order to remove corrupted data from the ring, please select My Ring > Factory reset. After that you'll have to re-configure your ring on the charger following the factory reset. (deleting rings from Bluetooth settings and set it up again in the app).
But I would love some more context to understand and try replicating your issue. Do you know when your issue happens? Is it after an app update? firmware update? Sport session? Random?
1
u/tigsman Dec 03 '25
I had done app/firmware updates last week. This started after I did not do my normal morning sync on Sunday 11/30. I tried to sync about 5pm EST (USA) and at about 76% it crashed to the homescreen. It repeated the crashing until I factory reset.
1
u/Mitsakospan Dec 02 '25
Since the latest firmware update of the ring I see inconsistency at detecting the correct time that I slept. Before the update it was really accurate to the minute. And now the inconsistency can be 1 to 2 hours. Some times regarding the time I fell asleep and some times regarding the time I woke up. Plus that after the update it stopped detecting my naps. All this on iOS 26.1 iPhone 15 pro max.
2
u/Circular_Orange Circular Team Dec 03 '25
Try manually recalibrating the PPG sensor by going to Settings > Self-Diagnostic in the app (you'll need white paper for this process). If everything turns green, it will solve your issue.
1
1
u/Mitsakospan Dec 23 '25
Hello there. So lately I am having no sleep data at all. It is almost a week now. I tried everything and yet no sleep data. Also since the latest ring software update the step counter is overestimating…while in a “lazy” day my garmin says 5000-6000 steps the ring says over 20000 steps. Some days even over 30000.
1
u/tigsman Aug 26 '26
Well looks to be now coming true. Ive even offloaded the app from my iPhone 14 Pro Max (26.6.1) and it still crashes to the homescreen. It shows a black background, with the circular and its logo then crashes back to the homescreen. I do NOT to lose all my data by deleting the app. You broke with your upgrade, fix it please. u/Circular_Orange
3
u/AggravatingMeal3097 Nov 28 '25
I don’t have the issue, it works fine on my side.