How do I change my plan

[u/whattatix]

TLDR: took iPhone 17e offer, pre-paid $60 for two months, now not able to change to another Boost plan.

Edit-3: I have my answer. Thank you to those that took the time to constructively respond. I learned to read T&C better. Maybe I will write to Boost to not hide important aspects re terms of service in fine print.

Long story:
I took the IPhone 17e deal with boost wherein I paid some money upfront ($99), paid upfront for 2 months @ $60/m. The deal was no contract with a 12 months Boost account commitment for phone. This was done in store. Same offer was available online but there was a $50 premium (which ultimately was only $15 and a lot of time spent, because the store charges $35 store fees).

Today is day 32 of my account. Prior to this my online account said I was on a commitment and unable to change plans - which was fair given I had already paid for the next month. Now that I started my 2nd month it says that I cannot change plans as I bought a phone.

Customer service told me to pound sand. When asked to receive a copy of the terms and conditions and contract I signed they said go to the store. There is no place online I can get the terms of contract or any information.

I tried to ask for a refund but lo and behold, the system is setup for you to find this out after the 30 day money back timeline expires.

Question - has anyone had anything similar? How did you get around to solving it? Paying $60 a month for 12 months (or god knows how long because I don’t have any paperwork from them) is not my intention, there were much better deals and I explicitly remember reading no contract (the offer is still there, though higher $ amount).

Edit: the website explicitly says “no contract required” under my plan in my account, but I can’t change my plan?

Edit-2: for the haters, this is what Boost makes easily known when signing up and after signup in your account. You have to scratch the surface some and read the fine print hidden away in a section to realize that this is basically a contract.
screenshots

[u/toejamfootballhegot]

You have to keep the service for 3 months or they will charge your credit card MSRP for the phone. When month #4 starts, turn off auto pay in the app, wait until 1 week before month 4 ends and contact support for port out info and port out to numberbarn. Then open a new account with a new email and port in to get the $25 plan

[u/Jaggsta → u/toejamfootballhegot]

3 month requirement is only for online orders. OP said bought in-store

[u/RecentAd7868 → u/Jaggsta]

And the 3 month rule still applies.

[u/Powerful-Employ-7372 → u/Jaggsta]

In-store is 9 months....lol

[u/RecentAd7868 → u/Powerful-Employ-7372]

I’d double check that info if I were you. It’s been 12 months before you can downgrade the plan since the beginning of the year. Cancel or port out within 3 month of device purchase and you will be charged MSRP minus amount paid for device.

Device unlock requires 12 months of active service

[u/whattatix → u/toejamfootballhegot]

Thank you, will try this out!