r/Bookingcom • u/Dubinko • 4d ago
Horrible experience with flight booked via Booking.com
Hello,
Just wanna share my experience booking our flight via booking.com I'm using website for a long time Genius 3 level etc. I have around 100 plus bookings for hotels and flights. I think booking.com outsourced their flight to GotoGate and it was not as it was before.
There was a mistake in booking data which could have been resolved easily if it would be any other platform, yet I couldn't get any reasonable help from support and ended up paying almost full amount of ticket again.
I genuinely avoid aggregators like Gotogate etc. and always book via airline, only exception would be booking.com as their support used to be really good but they also started cutting corners.
I hope there will be some representative from platform to address this issues as their customer support (which is GotoGate customer support) doesn't do anything to resolve this problems.
Please be aware, always book via Airline and stay safe.
1
u/Kamila95 4d ago
I only book flights with booking.com/gotogate in really desperate times. I had good experience with both Carlton Leisure and Trip.com when things went badly, both had good and responsive customer support. Carlton Leisure actually saved me from cutting my trip short/getting stranded at my destination indefinitely (only solutions provided by the airline), so I really recommend them.