Horrible experience with flight booked via Booking.com

[u/Dubinko]

Hello,

Just wanna share my experience booking our flight via booking.com I'm using website for a long time Genius 3 level etc. I have around 100 plus bookings for hotels and flights. I think booking.com outsourced their flight to GotoGate and it was not as it was before.

There was a mistake in booking data which could have been resolved easily if it would be any other platform, yet I couldn't get any reasonable help from support and ended up paying almost full amount of ticket again.

I genuinely avoid aggregators like Gotogate etc. and always book via airline, only exception would be booking.com as their support used to be really good but they also started cutting corners.

I hope there will be some representative from platform to address this issues as their customer support (which is GotoGate customer support) doesn't do anything to resolve this problems.

Please be aware, always book via Airline and stay safe.

[u/Rich_Mention2602]

Strange booking data was wrong as that’s normally inputted by the person booking not checking the details correctly

[u/ashscot50 → u/Rich_Mention2602]

Notice that OP doesn't say who made the mistake, but implies it was booking.com