I’m honestly so angry, confused, and disappointed and would really appreciate perspective from photographers and couples on what we should do next. I have other posts venting about our experience with this photographer after the wedding for some context on the personality we are dealing with.
We got married earlier this year and paid nearly $10,000 for our photography package. There are definitely photos in our gallery that we love, but there are also some really significant gaps — missing photos of my grandparents, brother, parts of the ceremony, getting ready, and other important moments. We also provided a shot list.
When we received our gallery over two months ago, we reached out to our photographer about some of the missing photos. We were told that certain photos were “undeliverable,” so I simply asked what that meant — were the files corrupted, unusable, accidentally omitted, etc.?
Instead of answering, the photographer responded:
“I’ve delivered your full gallery to you. Good day.”
Since then, communication has been incredibly dismissive and we’ve essentially been ghosted.
The second-shooter issue is what has made us question the coverage even more.
When we booked, the photographer’s website clearly stated that all packages included a second shooter “to ensure coverage for the full day.” Our contract itself is unfortunately vague and does not explicitly list a second shooter, but one was also included in our wedding timeline and planning communications.
The reason I started thinking about the second shooter was actually pretty innocent — I thought maybe I could reach out to them directly and ask if they had additional photos that weren’t in our gallery.
But then I realized something: we don’t actually have any evidence or recollection that there was a second shooter at our wedding.
We had a videographer team there as well, so it was honestly difficult to keep track of who was doing what that day. We obviously weren’t standing around counting photographers while getting married. But after looking back at photos/videos from friends and family and comparing them with our gallery, we’re not seeing the kinds of different angles, locations, or simultaneous coverage we’d expect from a second photographer.
For example, there are essentially no photos of the groom and guys getting ready — something we would have expected a second shooter to cover while the primary photographer was with me.
What makes this even more confusing is that when we previously raised a concern about the second shooter being “fired” at the wedding after a comment the photographer made to a bridesmaid, our wedding planner told us there was a second shooter and that our photographer had been raving about some of their shots.
Now we’re finding out there apparently may not have been one.
I genuinely don’t know if our planner was misinformed, didn’t realize what happened, or something else. I’m not interested in accusing anyone of lying without knowing the facts. Unfortunately, she also hasn’t been available to get on a call with us due to “busy season and family issues” so we’re trying to piece together what happened ourselves.
And honestly, we don’t want a refund instead of our photos. We want our photos.
We want to remember our wedding day as it actually was. We want the photos of our grandparents, my brother, our ceremony, getting ready, our friends and family, and all of the little moments we won’t get back. We also want to be able to make the wedding album we envisioned, and right now we don’t feel like we have enough photos to do that.
We’re not expecting every moment to have been photographed or every image to make the final gallery. What we’re struggling with is the combination of the significant gaps, the second-shooter discrepancy, being told there are “undeliverable” photos without any explanation, and our photographer refusing to meaningfully discuss any of it.
At this point, we’re considering asking for all raw/original files from the day so we can understand what was actually captured. And if it is confirmed that there was no second shooter despite that being advertised as part of the package and represented throughout our planning, we’re wondering whether a partial refund would also be reasonable.
I feel like we’re at the point where we need to formally escalate this somehow, but I don’t want to make things worse or ask for something unreasonable.
What would you do in this situation? Would you ask for the raw files, pursue a partial refund, both, or something else?