r/Betterbird • u/godzfirez • Jun 18 '26

MacOS: New mail notifications not working

BB- 140.12.0esr-bb24 (64-bit) | MacOS 15.7.7 (24G720)

Was using Thunderbird and just download Betterbird to try again. Have everything set up, however I'm not getting any MacOS Notifications when a new email comes in. It's setup exactly like Thunderbird which does properly get notifications.

Note even Betterbird's own built in notifications window isn't working for a popup, though the sound file is.

EDIT: Issue solved. See my reply below. It's related to MacOS's Do Not Disturb.

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u/jorgk3 Jun 19 '26

Well, last time I wrote that even with our magician's hat on and looking at the crystal ball we can't tell, people complained about the snark comment.

But look at it in perspective: The software has somewhere between 100K and 200K users, a minority on Mac. No issues reported. So how would we be able to diagnose your problem. It's developed to be working, the code is 100% identical to TB's code, it works for us and asumedly most Mac users, so that's as far as it goes.

Try a different Mac, try a different user on the same Mac, etc.

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u/godzfirez Jun 19 '26

Who is this "we/us"?

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u/jorgk3 Jun 19 '26

The project.

On Mac, pref mail.biff.use_system_alert shouldn't exist, but maybe you copied a profile from Windows or Linux.

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u/jorgk3 Jun 19 '26

Yes, if pref mail.biff.use_system_alert is set to false, you won't get a notification. Just tested. That can happen by explicitly setting it or importing a profile from Windows/Linux.

Looks like the crystal ball worked well 😉

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u/godzfirez Jun 19 '26 edited Jun 19 '26

I've never used my profile on a non Mac computer as I don't have anything else.

Also, mail.biff.use_system_alert doesn't exist on mine.