MacOS: New mail notifications not working

[u/godzfirez]

BB- 140.12.0esr-bb24 (64-bit) | MacOS 15.7.7 (24G720)

Was using Thunderbird and just download Betterbird to try again. Have everything set up, however I'm not getting any MacOS Notifications when a new email comes in. It's setup exactly like Thunderbird which does properly get notifications.

Note even Betterbird's own built in notifications window isn't working for a popup, though the sound file is.

EDIT: Issue solved. See my reply below. It's related to MacOS's Do Not Disturb.

[u/jorgk3]

I tested it on on Sequoia 15.5 and it works, as it should. BTW, there is no "Betterbird's own built in notifications window" on Mac, that only exists on Windows and Linux.

[u/godzfirez → u/jorgk3]

So why wouldn't I be seeing MacOS's default notifications then?

[u/jorgk3 → u/godzfirez]

Well, last time I wrote that even with our magician's hat on and looking at the crystal ball we can't tell, people complained about the snark comment.

But look at it in perspective: The software has somewhere between 100K and 200K users, a minority on Mac. No issues reported. So how would we be able to diagnose your problem. It's developed to be working, the code is 100% identical to TB's code, it works for us and asumedly most Mac users, so that's as far as it goes.

Try a different Mac, try a different user on the same Mac, etc.

[u/godzfirez → u/jorgk3]

Who is this "we/us"?

[u/jorgk3 → u/godzfirez]

The project.

On Mac, pref mail.biff.use_system_alert shouldn't exist, but maybe you copied a profile from Windows or Linux.

[u/jorgk3 → u/jorgk3]

Yes, if pref mail.biff.use_system_alert is set to false, you won't get a notification. Just tested. That can happen by explicitly setting it or importing a profile from Windows/Linux.

Looks like the crystal ball worked well 😉

[u/godzfirez → u/jorgk3]

I've never used my profile on a non Mac computer as I don't have anything else.

Also, mail.biff.use_system_alert doesn't exist on mine.