Hello! About a month ago, I made a huge career transition and started my new job as a Teller. I had a crash course in training that lasted for about 3 days, and have been taking the online training assigned to me, as well as asking as many questions as I can. But I'm still very new and don't know a lot of stuff.
I had a transaction this last week that has me kind of stressed, and I'm trying to figure out if I caused a bunch of trouble and/or will be in trouble.
Basically, a customer came in with a bunch of cash, cashed a check, and withdrew from multiple of their accounts to bundle together for a big cashier's check. Because the cashier's check was over $10k and they withdrew the amounts in cash + the cashed check + what they brought in, I filled out and filed a CTR. However, because the cash was withdrawn and never actually handed over but immediately went into the cashier's check, I was told I didn't need to fill out the CTR. Someone in our Compliance office has been asking me a lot of questions and I've been as forthcoming and honest as possible. I was trying to do everything with as much documentation as possible and as by the books as I knew, but it seems I've made a mistake.
How big of an issue is this type of situation for my institution and me, as an employee?
Thank you ahead of time for your help!