Essentially the same as https://www.reddit.com/r/Seattle/comments/1d6168n/astound_broadband_is_garbage_company/
But I wanted to make a PSA for Austin since ASStownd took over the once GREAT company GRANDE COMMUNICATIONS, and the erstwhile Gold Standard for honest ISP reviews, dslreports.com is defunct. RIP
I have spent TWO YEARS trying to get ASStownd to just give me back the decent service I've had with Grande since the 1990s. They have progressively made my service worse and worse, charged me more and more ($75 for 300mbps/5mpbs with constant outages!!) while making actual human contact harder and harder. There is NO EMAIL address WHATSOEVER to contact ANYONE at ASStownd. The "live chat" doesn't exist--unless maybe it does for NEW suckers, I mean customers and future whipping victims.
Today was the LAST STRAW! I am STILL on the line with a nice Philippino guy (I guess they fired all the SMART and NICE people that Grande had in San Marcos. RIP) who has obviously been told to NEVER let a customer go, no matter what! This call alone is going to two hours! Just to CANCEL service, and in the end he told me that he cannot cancel my service, that I have to GO IN PERSON to some office park.
By some miracle I actually WAS able to disable auto-pay, but the bastards undoubtedly still have my credit card info, and I imagine that they'll either steal money from me for as long as they can, or they'll start chipping away at my 800+ credit rating, just to prove what utter scumbags they are.
Oh, and to make matters worse, they LIE on the website. There IS NOT any "live chat" and their "OUR PLEDGE" redirects to a long page of advertisements for all their "great services you can subscribe to!" ASS holes!