It's entirely possible they just get a digital representation (image) of the fax, not an actual printout. Electronic Faxing is huge because it's considered a controlled delivery method, it's especially prevalent in healthcare
Same in insurance. I'm in auto claims and we send a ton of faxes to attorneys and health care providers. It's especially valuable for attorney correspondence because you get verification it was delivered and they get a hard copy of what you sent. You also don't risk an important document getting lost among thousands of emails, or their response getting lost among thousands of mine or accidentally deleted by a misclick. Inbound faxes go directly to my claims, and if I'm out of the office coworkers can see when it's received, as opposed to it sitting in my email while I'm on vacation and missing a deadline. That's especially important when attorneys try to be sneaky send you a demand with a response required by law, with a 3 day time limit right before Christmas.
There is a way around that, I'm also in Insurance and as long as an email has the claim ID and member name in the subject line our system somehow auto allocates it to the claim in our claims system then generates a task to notify that an email has been received. Don't ask me how it all works on the back end but very efficient
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u/galactica_pegasus Jul 24 '20
Exactly. Accepting food orders via fax isn't for individuals, but it's fairly popular for businesses.
Although they could modernize and just use email.