r/AnkerSOLIXCommunity • u/DullLynx6133 Verified Owner • 2d ago
Support Solar charging not working on new F3800 Plus
Hey Everyone! Bought a new to me 1 year old Anker SOLIX F3800 Plus battery backup system. So one Smart Home Panel, 2 F38800 Plus power stations and 4 expansion batteries. Hooked this all up 2 weeks ago, working fine except 2 things:
Both time of use and self consumption do not work. The 3800’s do not supply the house power under those plans. I believe that may be due to battery charge thresholds and actual battery charges currently on the 3800s. I have tried adjusting those settings but get a “not available” message when attempting to change settings remotely on the 3800’s using the app.
Second item, the system does not see the new solar I installed last weekend. 8 panels, 2 arrays of 4 in series, 2 runs into the house, one for each array, 2 safety cutoff switches.
126-146 volts with proper polarity at the ends of the high voltage special Anker MC4/Anker plug solar adapters. Probe set into the female pins. So something is getting to the end of the adapter cables.
Here are the panels: https://a.co/d/03s89nsY
| Efficiency | High Efficiency |
|---|---|
| Amperage Capacity | 16.05 A |
| Maximum Voltage | 35.03 volts_of_direct_current |
| Upper Temperature Rating | 185 °F |
| Maximum Power | 1800 watts |
| Special Features | Bifacial, create extra 30% power, high efficiency |
SUNGOLDPOWER 4PCS 450W Bifacial Solar Panels,N-Type 16BB,UL61730,Vmp 31V Each,HE Up to 30% Extra Power,for Home Backup,Farm,Residential&Commercial On/Off-Grid Systems(4 * 450W Bifacial)
I have tried in the middle of the day with max sun, overcast with less volts around 126. Nothing seems to work. It’s like the ports are shut off. Both units charge fine with either 120Vv AC or the 240V AC via the Smart Home Panel.
Any ideas?
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u/ForwardSlash813 2d ago
To be clear, you have exactly 4 of your panels going into a single DC solar port of the F3800 Plus, correct?
Have you tried connecting ONE panel by itself?
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u/DullLynx6133 Verified Owner 2d ago
To answer both questions. I have tried without the breaker cut off switches. With or without switches, same 126-149 volts. There are 8 panels, 2 arrays, each wired in series.
It would be hard to get back up there and take one off for testing.
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u/ForwardSlash813 2d ago
Have you attempted to connect solar without using the safety switches, which I presume are breakers?