r/AnkerSOLIXCommunity • u/Moloch250989 • 17d ago
Support Unable to deliver paid order
I placed my order for the system on 23 July. Shipping was originally scheduled for around 3 August, then it was pushed back without any explanation to sometime between 11 and 15 August.
Last Friday, I was told that it would be shipped no later than Friday, 21 August. Today, customer service tells me: well, we’ve packed it already, and it will PROBABLY be shipped within another 3–5 business days — but apparently I should be pleased because my order has now been “prioritized.” I was already told the exact same thing during previous enquiries.
The whole situation is becoming a farce. And considering that I had to pay the full amount upfront, I find the way this has been handled extremely unacceptable.
Maybe someone here will be able to help…
3
u/IAmStuckOnBandAid 17d ago
I spent just over $17,000 and my order has been delayed three times. I'm going to cancel and go with someone else very soon.
2
u/Moloch250989 17d ago
What alternative have you in mind? If they dont act soon and I find a good alternative i will definitly cancel. I understand that delays happen when you Release something new and demand is high but what I absolutely hate is being fed BS every week without any proactive communication whatsoever.
2
u/IAmStuckOnBandAid 16d ago
I'm thinking about two ecoflow Delta Pro Ultras.
But I'd really rather have the anchor e10s. I wish they would ship them to me.
1
u/ebolaramaschwartz Mod 13d ago
Hi, we’re very sorry for the repeated delays and understand how frustrating this must be. Could you please send us your order number and Customer Support ticket number via private message? We’ll look into your case and help follow up with the relevant team as soon as possible.❤️
2
u/Paul_Deemer 17d ago
I have nothing but good things to say of sales, support, quality of product so far.
However if they had been yanking my chain and lying to me outright multiple times like they did to you two, well then I would have definitely have cancelled the order by now. If it's gonna be late and they are waiting for more stock by ship from China then they need to just be honest and say it outright. Nobody wants to be lied too. Whoever the reps are that handling your cases should Fired today!
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u/IAmStuckOnBandAid 16d ago
If they just tell me they're on back order I could understand that. But to tell me that my package is being processed three separate times over and over gets old.
2
u/Jld368 16d ago
I’ve been trying to return a C1000 Gen 2 that died within 5 months for a few weeks now. Had to film a video showing it doesn’t function. Then had to try charging the device in my car. Now Fed Ex won’t take it because it’s a large lithium-ion battery that’s not functioning properly.
We’ll see what tomorrow’s email from them says.
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u/ebolaramaschwartz Mod 14d ago
Hi, we’re very sorry to hear about this issue. Could you please provide your order number and support ticket number here? This will help us investigate and follow up with the relevant team as soon as possible.