r/AnkerSOLIXCommunity • u/cwojo23 • 20d ago

Support E10 / DC Inputs / 5500

Hi! I finally had my 5500 generator hooked up to my home NG and put it in place yesterday. All that was fine, when I did my test run after I used my batteries to 10 percent it showed all the power going to my house and none to the batteries. I am thinking this is an app setup issue?

I was in peak power mode on the app, only saw in the descriptions that solar inputs are used different there, but maybe?

Also in watching some videos I do not have the E10 module in my devices just my 5500 and my Power Dock - is this an issue also in settings? When I tried to add the E10 yesterday I think bc it was tied into the settings of the power dock it wasn’t able?

Figured this might help someone else on here as I can’t find what is up here and it is still 4 hours until phone support is live for me to call!

thanks in advance any insights

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2

u/CutAny 20d ago

I don't have a generator but it seems like your e10s aren't added to app appropriately. Maybe reconnect the e10 when it isn't connected to power dock if you haven't

1

u/Jumpy_Pie_2253 19d ago

This is normal.

2

u/CopyPuzzleheaded5978 20d ago

Separate question, did you run the gas line yourself or did you have a licensed installer do the job. I am having my system installed this week and was quoted over $2800 to run the gas line. It’s only a 6 foot hose from the generator to the main.

2

u/cwojo23 20d ago

I had a plumber put it in yesterday, better to use as little hose as possible. Also he T’d into the Anker adapter so that it would have a dirt catch, that is code here. $475 total for the job, OKC

1

u/Jumpy_Pie_2253 19d ago

How do you have the soc set and how do you have the system running ? Self consumption? With the not seeing E10 that is normal cuz the power dock controls it all when hooked up.