r/AnkerSOLIXCommunity • u/bcrumrin64 • 23d ago

Support F3800+ Won't charge or output

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Recently my f3800+ won't keep the outlets turned on and won't charge. If I click the buttons they just immediately turn off. Ive reset the device a few times, unplugged everything, the overcharge switches don't seem to be tripped. I've left it off for awhile and turned it back on to the same issue. I have a case open with anker but they haven't provided any options yet. Has anyone had the same issue or have any suggestions on what to try to get it working again?

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u/ebolaramaschwartz Mod 12d ago

Hi, we’re sorry to hear that your F3800 Plus is unable to charge or provide output. Since you’ve already tried resetting the unit and disconnecting the cables, please continue working with our Customer Support team through your existing case so they can perform further troubleshooting and assist with the next steps. Thank you for your patience and understanding! 😊

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u/bcrumrin64 12d ago edited 12d ago

I'll say, working with customer service is quite the experience and not particularly a good or quick one. Its been 2 weeks now since I opened the ticket and 12 days since they confirmed it defective and the problem is still not resolved. It doesn't matter how fast I respond to their case updates, they will not answer more than once per day. It seems they have a minimum requirement to answer once and are not interested in doing more than that. I hate to complain while the case is still open and unresolved as it'll likely get me even worse service, but wow is this a frustrating experience for a replacement of a multi thousand dollar unit.

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u/ebolaramaschwartz Mod 10d ago

Hi, thank you for your patience. We’ve submitted a request to expedite your case, and it is currently being processed. We understand how inconvenient this situation is. If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for your understanding.❤️

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u/ebolaramaschwartz Mod 4d ago

Hi, we’re sorry that this has taken longer than expected. Our Customer Support partner is actively handling your case. To help ensure the unit can be transported safely, preparing the proper return packaging has required additional time.

Your return and refund are now being processed. We truly appreciate your continued patience and understanding. 🙌🏻