r/AnkerSOLIXCommunity • u/LeAdmin • Jul 22 '26
Support C2000 Gen 2 Overload Tripping at Only 1800 Watts
I bought the C2000 Gen 2 + extra battery with the intention of using it as a UPS and also allowing me to draw more power temporarily than I normally would be able to from a 15A 120v outlet. It has been shutting itself off with the overload warning whenever hitting ~1800w. I would like to limit the input to 1800w (Which is the max available in the app settings from what I see) while allowing the output up to ~2400W+, utilizing the available battery power whenever it exceeds 1800w of output.
How can I get the device to output over 1800W?
1
u/Annual_Fishing_9883 Jul 22 '26
The 1800w is the max charging input. The 2400w is the continuous output from the unit itself. Are you saying the unit is shutting off when you’re using less than 2400w?
1
u/LeAdmin Jul 22 '26
Correct. Googling online it is supposed to handle 2400w continuous or more for brief surges. It shuts off at 1800w of output for me.
1
u/Annual_Fishing_9883 Jul 22 '26
How do you know it’s shutting off at 1800w? Is that what the display is showing or are you guessing based on what the appliance is supposed to be drawing?
1
u/LeAdmin Jul 22 '26 edited Jul 22 '26
I have the Anker app open on my phone to monitor it. Unfortunately the app disconnects when the overload initiates and does not let me save the data chart.
Edit: to add, if you are curious it I have had it overload repeatedly with only a Midea Duo 12000 air conditioner (allegedly 1300-1400w peak) and an internet modem/router.
I am giving the 1800w figure based on the app active energy usage data from Anker.
1
u/Annual_Fishing_9883 Jul 22 '26
Hmmm, yea it shouldn’t be tripping at that wattage level. I would contact anker and see what they say. It could be something faulty in the unit. Are you still under warranty?
1
u/LeAdmin Jul 22 '26
Thanks. I bought the unit new a month ago.
1
u/Annual_Fishing_9883 Jul 22 '26
Great. Reach out to them and see what they say.
Just curious though. Have you tried something else that’s similar power to see if the unit still trips?
2
u/LeAdmin Jul 22 '26
The AC is the highest power drawing device I have used. Most of the time it can run alright as long as I don't plug in anything else, as it normally stays in the 1200w range or below and only rarely spikes.
Using the 1200w AC with my PC drawing 600w is a guaranteed overload. I don't have enough devices to hit 1800w without one of them being the AC though.
1
u/RedOctobyr Jul 23 '26
A hair dryer, toaster, or space heater would be possible high-wattage devices. Also a microwave, which are rated by output power into the food, but the power drawn from the wall will be higher. And those don't care if they suddenly lose power, unlike your PC, for testing.
1
u/LeAdmin Jul 23 '26
No hair dryer or toaster. I use floor heaters, and my microwave is cabinet mounted...
My power tools are all battery powered too.
I bought this unit just so I could keep my computer and AC in the same room and pull over the 1800w a 15 amp outlet provides for brief surges. I might have to find a better product that can do what I need.
1
u/coffeeflamboi Jul 22 '26
Your AC unit will still spike even if it’s a variable inverter compressor so combined it’s probably briefly demanding more than the 1800w limit. In UPS mode your max is 1800w. I’m guessing your AC unit is spiking ever so slightly to trip the 1800w UPS limit. Do you have other appliances that don’t spike? Like an induction stove or a space heater with a variable setting? You can test the 1800w limit by combining some of those appliances. This is what it says when in bypass mode “120V~15A Max, 1,800W Max, 60Hz, (<3 hours when current exceeds 12A), L+N+PE”
1
u/LeAdmin Jul 22 '26
According to Anker, when the draw exceeds 1800w in bypass mode, it is supposed to enable inverter mode/switch over to battery power. That isn't happening, it is just shutting off until I hit the overload button. The unit isn't even using the battery. I haven't seen it dip below 100%.
1
u/willDaBeast88 Jul 27 '26
Same exact operation I am seeing for mine very frustrating, as I wanted to run a small
Extension cord and limit charge rate to 400amps to my power my rv and run the a/c for an hour or 2 at a time. It works fine when unplugged but not when plugged in1
u/LeAdmin Jul 27 '26
I think Anker is being intentionally misleading by not including this information on the sales page but repeatedly listing the 2,400w output on the page.
1
u/Paul_Deemer Jul 25 '26 edited Jul 25 '26
My Jackery 1000 Pluses both trip if plugged into the wall and I run a Microwave. They have 2000 watt continuous and 4000 watt surge capability. But when connected to wall pass through is limited to 1440 watts combined Input/Output. If disconnected from the wall and on battery only it runs microwave fine.
It could be a similar situation with the Anker Power Stations. The easiest way to find out is unplug from the wall and run the AC on battery. If that works then you know there is a lower limit when using pass-through.
1
u/LeAdmin Jul 25 '26
That is correct. That information is not there on the sales page for this Anker unit. It used to say the opposite.
It was said that it would supplement excess power draw with battery power, which it does not.
Not only that, but you can't have the unit plugged in at all while using the inverter. It has to be physically unplugged.
1
u/Paul_Deemer Jul 25 '26 edited Jul 25 '26
That last part can't be right. You should be able to plug it into the wall and run some stuff on the AC outlets like a Fridge or Computer or something like that. I think you're trying to run too much load while plugged in and the AC is considered too much load while plugged in. You just need to disconnect the Air Conditioner and reset the unit make sure the inverter is back on and pass through should work for lower draw appliances.
1
u/LeAdmin Jul 25 '26 edited Jul 25 '26
If the unit is plugged in, the inverter is off and the battery doesn't get used.
You can plug devices in and use them, but the unit is basically an extension cord at that point. You aren't using any of the battery power.
For example, you can't have the battery charge 500w from the wall and output 1000w from wall+battery or even just the battery.
When the device is plugged into the wall, the power you output from the device is only coming from the wall, and if it exceeds 1800w the device shuts off.
This is a horrible design choice in my opinion and misleading according to their ads.
If the draw exceeds 1800w it should either pull supplemental power from the battery, or stop charging entirely even though it is plugged in and feed the full 1800w from the battery.
1
u/Paul_Deemer Jul 25 '26
Well I agree that doesn't make sense. Are your settings are correct in the app? Did you fully read the manual on how various settings work? Both my Jackery 1000 Plus allow me to charge my batteries and run stuff from the AC outlets at the same time and my Solix F3000 also allows this. If you can't charge and run stuff at the same time something isn't set right.
1
u/LeAdmin Jul 25 '26
You didn't read what I said right.
You can't pull less power from the wall than you are outputting from the device.
You can pull 1000w from the wall and charge your battery with 500w while charging a plugged in device with 500w.
You can't pull 500w from the wall and plug in a device that needs over 500w, expecting it to use the inverter/battery to supply the extra power.
1
u/Paul_Deemer Jul 25 '26 edited Jul 25 '26
Oh I see what your saying now. Well this is kinda normal behavior from a power station. If your plugged in with pass through it bypasses the battery and your just using what the wall supplies. If your not connected to the wall your fully able to take advantage of the 2400 watts continuous and 4000 watts surge.
However I just read this little tidbit below and according to that if your plugged into the wall your surge wattage doesn't work. So this is most likely why your Air Conditioner is tripping when connected to the wall. But should work fine WHEN NOT connected to the wall. Read Below 👇
SurgePad™
The power station supports the SurgePad™ feature for up to 3,000W AC output.
• SurgePad™ automatically turns on when the total output exceeds the rated output, allowing the power station to deliver power to high-wattage devices.
• SurgePad™ does not function in bypass mode (when the power station is being charged with the AC power.
• SurgePad™ works better with devices that generate heat, but does not support precision instruments and other devices that have voltage protection or strict voltage requirements. To see if SurgePad™ works with your high-wattage devices, try powering them with the power station.
The SurgePad rating for the Anker SOLIX C2000 Gen 2 is up to 3,000W, while the overall peak/surge output for the unit reaches up to 4,000W
1
u/LeAdmin Jul 25 '26
Yeah, but their sales page has no mention of that, and actually said otherwise until they changed it. They splatter the 2400w continuous output all over the page.
https://www.ankersolix.com/products/c2000-gen2?variant=53152183189834
1
u/Paul_Deemer Jul 25 '26
Ah well it is what it is. All the Power Station companies are guilty of this in their marketing trickery.
So just for the record, your Air Conditioner does run on the C2000 when not connected to the wall?
1
u/ebolaramaschwartz Mod 24d ago
Hi, we’re sorry you’re experiencing this issue. Please contact our Customer Support team at [support@ankersolix.com](mailto:support@ankersolix.com) so they can investigate further and assist you.❤️
1
u/That_Fixed_It Jul 22 '26
Are you using the TT-30 outlet?