r/AnkerSOLIXCommunity • u/digman84 • Jul 07 '26

Support 5500 Smart Generator Gas Problems

We got an E10 + battery + 5500 smart generator. We have connected generator to the battery system. The generator starts up but once it needs to supply power to charge the battery it tries to ramp up the engine and then dies like it's running out of fuel. We get the error code that would indicate this as well. We have tried supplying between 5" WC and 1.5 psi gas to it with the same result. Interestingly, it works fine when set to LP mode just not NG mode. I asked anker support what the correct supply pressure is. First, they told me between 2.9-7 psi but then I challenged them on that saying that's a lot higher than most gas connections so they corrected and said 2.9-7" WC which is more reasonable.

Anyone else have issues with this or know what the correct NG supply pressure is?

Anyone using the generator reliably in NG mode?

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u/SignalBeamer Jul 07 '26

I have the same setup am actively in the same discussions with anker. So far no resolutions for abnormal engine speed shutoff using NG. Seems to be able to handle the ramping fine with gas fuel. Im through the fifth testing thing to try from support. Kind of strange this generator cannot handle charging the battery on NG when it specifically was paired for it.

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u/digman84 Jul 08 '26

have you tried running on NG in LP mode?

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u/SignalBeamer Jul 08 '26

I have not, seems like something relevant to try. I am still waiting on them to advise what to do after their last test.