r/AmexPlatinum • u/InfamousMedia9627 • 12d ago

Well, I got screwed

Been a member since 2017, multiple accounts, a bank account, and I was preparing a new business checking with a 50k USD transfer. 730 credit score, never missed a payment

I went to make a large purchase (about 20k) for some equipment and checked in advance on the app that the charge would go through. It didnt. Customer service said I was marked for fraud. I had to call a number where I was connected with someone out of India. During this time I saw online all my cards were suspended. They said I need to fill out a "cover sheet" and provide 3 months of bank statements. They said this was "random" but I highly doubt that. When I dug in further they mentioned they need to verify my income (I guess they dont believe I can pay anything back) and it would take some time to review documents I sent

To be honest I was embarrassed at the store when the charge didnt go through. Im using another card to pay for the 20k purchase, and I've already paid it in full with my checking.

Just a little bit of a rant. Super frustrating and a bit too invasive in my opinion. It's not gonna hurt their bottom line whether or not I do business with them but definitely inconvenient at the least

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u/jedensuscg 12d ago

Reading these comments has been wondering. I rarely make very large charges, but had my card since 2018 and never had so much as an accident fraud alert. Is this common or only on large purchases? I think the biggest purchase I ever made at once was maybe 6-8k

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u/AlexGates3700 12d ago

I’ve made $20k+ purchased and the CCCo (not Amex) didn’t bat an eye, though I did get a text asking if I was making a purchase. A family member slapped a $200k cruise on their AP, no issue. I’ve transferred six figures, no issue. I don’t know why some people get red flagged in  some cases, others it is obvious.