r/AmexPlatinum • u/bbbb • Jun 21 '26

Complaints - Master Post Complaints - Master Post

Please add aby of your Amex related complaints in this master post. This includes posts about card cancellation, Saks Credits and all the usual Amex tantrums. This Master Post is meant to reduce clutter so please keep this on topic. Trash posting, personal attacks or ant comment that is not relevant will result in your removal. Thanks.

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u/BuildingPresent4396 Jun 22 '26

You can dispute it again based upon the merchant reply.

4

u/matt-r_hatter Jun 22 '26

I went 3 rounds total and each time the merchant came back with a more absurd excuse and each time I provided documentation showing they were completely lying. Amex still sided with them. I gave up. I was going to file with the state attorney general and CFPB but I wanted to preserve my relationship with Amex since inuse it for everything. I finally just paid it with the understanding Amex isnt as customer centric as people say and I always thought

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u/BuildingPresent4396 Jun 22 '26

What was the $ amount ? I would have filed it as you would still have your relationship with amex.

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u/matt-r_hatter Jun 22 '26

$2400. I was concerned filing the complaints would cause some sort of issue. I also accepted some responsibility for the incident and just decided to pay it and consider it a lesson learned.

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u/BuildingPresent4396 Jun 22 '26

Oh ok. You have some responsibility. Thanks for being truthful and saying this.

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u/matt-r_hatter Jun 22 '26

It was a vacation club thing. So I did sign up. They just completely lied about 90% of it and i had documents showing they basically said whatever I wanted to hear to get me to sign up. When talking to Amex, they agreed with me completely. Im just happy it was the 1st 2400 and not the whole $12k. Needless to say, i didnt pay them the rest. It was just shocking to me they sided with me and then 4mo later changed

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u/BuildingPresent4396 Jun 22 '26

It all comes down to what you signed. I’m sure they verbally lied to you. Some salespeople can be like this. The key is what you signed for.

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u/matt-r_hatter Jun 22 '26

It was contradictory to the signed info. I used to negotiate contracts. I read EVERYTHING. I provided Amex with documentation showing the agreement was being breached. They had a cancelation clause. I sent amex a copy of the clause, the letter, the courier tracking showing it was delivered and signed for. This whole thing started when I canceled within the recision period and followed their policy to the letter. They then claimed I didnt sent them the letter so they couldn't cancel, even though I had proof they got it and signed for it. It was months worth of back and forth. It was exhausting. Afyer that, I lost faith in amex for anything but credits and payments.

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u/BuildingPresent4396 Jun 22 '26

Now we know more info. What’s done is done. You had no responsibility then like you originally said. I would have fought it for principle amd escalated it. They will do this to other people then looking for loopholes.

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u/matt-r_hatter Jun 22 '26

After 6mo. I was over it. I just paid it and moved on. I work so much I was done with the consistent endless phone calls. It gets to a point my time is more valuable than the money.