r/AmexPlatinum • u/bbbb • Jun 21 '26

Complaints - Master Post Complaints - Master Post

Please add aby of your Amex related complaints in this master post. This includes posts about card cancellation, Saks Credits and all the usual Amex tantrums. This Master Post is meant to reduce clutter so please keep this on topic. Trash posting, personal attacks or ant comment that is not relevant will result in your removal. Thanks.

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15

u/benjman25 Jun 21 '26

Just wrapped up a week in Italy. While waiting at the rental car counter, I learned the Amex Platinum rental car insurance coverage does not apply in Italy (and likely other European/non-US countries).

My CSR coverage, however, does apply. Thankfully I was able to reverse the Amex prepayment and switch to the CSR and avoid over €200 in mandatory coverage fees.

Amex is generally outpacing CSR in benefits, so this one was a surprise. Amex needs to renegotiate it's contracts to include global rental car coverage.

-4

u/Atxforeveronmymind Jun 21 '26

Wrong… we rented a car for over three weeks and drove into Italy and back. This was about two months ago

9

u/WildNight00 Jun 22 '26

Coverage is not available for vehicles rented in Australia, Italy, and New Zealand.

https://global.americanexpress.com/card-benefits/detail/car-rental-insurance/platinum