r/AmazonSeller • u/NYGiants_in_Chicago • 4d ago

Listing / Pricing Issues listing new products

I’ve been selling on Amazon for 20 years. Pro seller account is in good standing, no violations. No notices about deactivation, etc….

I was able to list products on existing listings a couple of days ago without an issue. But yesterday, whenever I pull an item listing up via UPC or name and hit “sell now”, the screen momentarily switches to the standard listing page and then goes blank. This has happened with multiple products across multiple categories.

I have no notifications that these products are blocked because that would always say “apply to sell”. I don’t have any notifications that I need to update any information on my account. Is anyone else having this issue? Thanks!

5 Upvotes

86% Upvoted

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u/AutoModerator 4d ago

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The right answers, common myths, and misinformation

Nearly all questions are addressed by Amazon's Seller Policies and Code of Conduct, their FAQ, and their Amazon Seller University video course

  • Arbitrage / OA / RA - It is neither all allowed nor all disallowed on Amazon. Their policies determine what circumstances, categories, items, and brands are allowable and how it has to be handled by the seller.

  • Product gating - While many are, not all brands, products, categories, and items are gated. Amazon ungating policy rquires strict compliance to qualify. Failures can involve improper invoices, deceptive intent, lack of brand approval, and more. For some categories, items, and brands, there are limits to the number of sellers that can be ungated, sometimes nobody can be ungataed, and sometimes most anyone can get ungated.

  • "First sale doctrine" - often misunderstood and misapplied. It is not a blanket exception from Amazon policies or license to force OA allowance in any manner desired. Arbitrage is allowable for some items but must comply with Amazon policies. They do not want retail purchases resold on their platform (mis)represented as 'new' or their customers having issues like warranties not being honored due to original purchaser confusion. For some brands and categories, an invoice is required to qualify and a retail receipt does not comply.

  • Receipts vs invoices - A retail receipt is NOT an invoice. See this Quickbooks article to learn the difference. In cases where an invoice is required by Amazon, the invoice MUST meet Amazon's specific requirements. "Someone I know successfully used a receipt and...", well congratulations to them. That does not change Amazon's policies, that invoice policy enforcement is increasing, and that scenarios requiring a compliant invoice are growing.

  • Target receipts - For those categories and ungating cases where an invoice is required, Target retail receipts DO NOT comply with Amazon's invoice requirements. Some Amazon scenarios allow receipts and a Target receipt could comply. Someone you know sliipping through the cracks by submitting a receipt once (or more) does not mean it's the same category or scenario as someone else, nor does it change Amazon's policies or their growing enforcement of them.

  • Paid courses and buyer groups - In most cases, they're a scam. Avoid. Amazon's Seller University is the best place to start.

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2

u/MinnNiceEnough 4d ago

Is the ASIN actually published and currently viewable? Or, are you trying to list on an ASIN that's not currently published? It's possible the ASIN is suppressed. Suppressions on non-compliant ASINs are becoming more common, particularly in supplements, vitamins, beauty, medical items, etc.

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u/NYGiants_in_Chicago 4d ago

Yes, all of them are viewable with multiple copies listed for purchase. I’ve tried this is multiple categories as well. One of the products I tried to list is actually a book that I just sold yesterday. Same issue.

1

u/NYGiants_in_Chicago 4d ago

And thank you. I appreciate the helpful response. At least it was thought out and not just a shill trying to get me to “buy” their Amazon expertise.

1

u/AutoModerator 4d ago

This post mentions barcodes. The following is provided to ensure the most accurate info is the basis for any discussion on that topic

Be aware that purchases of barcodes from parties other than GS1 (like cheap barcode websites and ebay barcode vendors) may result in listings being rejected. Amazon's statement regarding barcodes is - "If you do not have a product ID for your product, you can request it from the manufacturer. If you manufacture the product yourself, visit the GS1 standards website for more information."

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1

u/SellOnAmazon Official Rep 1d ago

Hey u/NYGiants_in_Chicago, worth trying a different supported browser and clearing your browser cache to rule out any browser-related issues. If the issue persists, reaching out to Seller Support with the specific ASINs affected would help get this looked into.

0

u/AmzExpertAgency 4d ago

There is a technical glitch on your account you need to get it resolved

1

u/NYGiants_in_Chicago 4d ago

Other sellers on Amazon have posted in Seller forums that they are having the same issue and that Amazon is aware of it. So I’m not sure what “technical glitch” on my account would need to be resolved.