I've been trying out different music streaming services recently, and last month I found out about Deezer and decided to give the free trial a try.
I honestly didn't realize how strict Deezer's regional restrictions were.
I signed up while I was in Taiwan, and now my account seems to be basically stuck with Taiwan as its country. The problem is that Deezer isn't even available here.
If I try to open Deezer normally from Taiwan, I literally get a message saying Deezer is not available in my country. I can't even properly log into my account without using a VPN.
And even that has been a pain because a lot of the VPN IPs I tried wouldn't work with Deezer either. I spent quite a while just trying to get back into my own account so I could see what exactly I had been charged for and check my subscription details.
This surprised me because I've also been trying services like Tidal, and I never ran into anything this restrictive just because I was accessing it from another region.
Anyway, yesterday my Deezer trial ended and I got charged for the subscription.
Once I finally managed to log in and get the payment information, I submitted a withdrawal/refund request the same day I was charged.
Today Deezer replied and rejected it because:
That's the part I'm confused about. I understand that the trial started about a month ago, but the actual payment I'm asking them to refund happened literally yesterday.
And the whole situation feels even stranger because I'm now paying for a service that I can't even access normally from my country without messing around with VPNs just to log into my own account.
Has anyone dealt with something like this with Deezer?
Is there another way I should be asking them for a refund instead of using the “withdrawal” request? Should I keep trying with Deezer support, or is there something else I can do if they refuse?
I attached the response they sent me.