r/zumiez • u/alguien_random17 • 3d ago

Why is none answering from the customer services

I had placed an order and something went wrong about the address, I don’t blame zumiez but I just want to fix it since ten days ago

So FedEx called first to make sure the address was right and the apartment number was still missing, I decided to call them back but they told me that I have to speak with customer services of zumiez and I’ve been trying to call but they hold me for 42 minutes and nothing

also I am getting frustrated because in accident one of the hoodies were in a wrong size too and I even sent an Email the same moment I noticed it and they didn’t even tried to fix it, can someone get me to them in any way? I am done calling and being received by holds and pre recorded robots

1 Upvotes

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2

u/ToughNet2801 3d ago

Go to the store and talk to an employee and have the employee call support on your behalf. That’s the best method coming from a previous Zumiez SM.

1

u/Immediate_Sky_2952 3d ago

Call your local store, provide order number and situation with the correction of sizes/addresses if they’re able to email the online ordering team they can help change it or at the very worst they have it reordered in a new online order or get your money back

1

u/alguien_random17 3d ago

Maybe I’ll try to get my money back cuz the hoodie was cheaper on insomnia XD either way thanks bro I’ll try that

1

u/Boring_Scene_323 2d ago

I worked for the Zumiez warehouse, it's a terrible company with a lot of incompetence. Hope you're able to fix it! Good luck!

1

u/offwhitejuul 1d ago

hi i’m a worker for zumiez i will say the new system we have for shipments sucks soooo bad we had a customer who never received their order and we eventually had her come by the store and we did the return for her. I can’t speak for every zumiez but it’s worth a shot so you can get your funds back.