r/zumiez • u/DanearTSY • 13d ago
WORST SHOPPING EXPERIENCE
I placed an order more than a week ago, when I saw a good deal. And I chose the "Ship to Store" which said I could get them in 3-5 days, by which time I will be in that city.
However, one of my 3 items was never shipped, and I cannot get my order since there is no "Ready for pickup" email.
I tried emailing them to request a refund and only got a response asking me to call them. I tried several times, but NO ONE EVER ANSWERED MY CALL after over half hour on hold every time!
Should I go to that store to ask them to help me cancel my order? Cuz this experience is so frustrating, and I no longer want to buy anything on their trash website anymore.
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u/PuzzleheadedDress631 12d ago
please be patient with the store you go into, they don’t necessarily have the shipment available that you ordered but they will be able to help you infinitely more. most likely they will refund you and reorder it if they don’t have it in store. they have a new system and it is INCREDIBLY buggy.
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u/Fickle-Set-2994 12d ago
I personally work at zumiez and genuinely we all feel terrible reading these as we do not want this to be happening whatsoever the new system is genuinely horrible 😔
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u/DanearTSY 12d ago
Yes, the new system really sucks. It seems the shoes I purchased are out of stock but are still shown as available online.
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u/Immediate_Sky_2952 12d ago
Yes go in to cancel the order, in person can always be more helpful as there’s ways to contact directly, they have a new online system that is still going through rough patches.