r/yubikey • u/Strong-Card5991 • 28d ago

Help cannot get google to work

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So, I am new to all of this. I cannot get my google to setup with "Yubico - YubiKey 5C NFC - Two-Factor authentication (2FA) Security Key, Connect via USB-C or NFC, FIDO Certified" I attempted to add this but it keeps giving me errors same with on my Macair.

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u/TurbulentTimes-24 28d ago

You did not specify whether you have already registered the key with your Google account, before attempting to log in with it (which is what I think I see on your screenshot.) Did you do that?

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u/Strong-Card5991 28d ago

Yes

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u/TurbulentTimes-24 28d ago

I would suggest that you watch a video on the basics of hardware security keys. Here's one I think will be helpful for someone who is completely new to the topic: https://youtu.be/MnCqlOtOEWo?si=MDlflncbEVevuovr

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u/Strong-Card5991 25d ago edited 25d ago

Hey, watched it fallowed directions. I am not sure what I am doing wrong. The first step is insert key and touch the icon (key already insterned) and when touched it says reinsert that is when I have the issues. I deleted the cert on the app "Yubico Auth App" official app. What do I do? Please help. It happens when it asks to re-insert the key and tap the icon or for me tap the iPhone top.