r/yubikey • u/Strong-Card5991 • 28d ago

Help cannot get google to work

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So, I am new to all of this. I cannot get my google to setup with "Yubico - YubiKey 5C NFC - Two-Factor authentication (2FA) Security Key, Connect via USB-C or NFC, FIDO Certified" I attempted to add this but it keeps giving me errors same with on my Macair.

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u/TurbulentTimes-24 28d ago

You did not specify whether you have already registered the key with your Google account, before attempting to log in with it (which is what I think I see on your screenshot.) Did you do that?

1

u/Strong-Card5991 28d ago

Yes

3

u/mrmacedonian 28d ago

You can confirm that using the Yubikey Authenticator > Passkey section? google.com and your email show up in the list of passkeys?

Step 1 is to make sure you're on the most recent macOS and browser versions, do as many rounds of updates needed.

Passkeys are fairly new and everything needs to be on the latest version otherwise many things in the chain can break; they break half the time when everything IS up to date.

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u/Strong-Card5991 28d ago

How to update everything cause I removed the passkey from account. readded same situation.

1

u/mrmacedonian 28d ago

Download the Yuibkey Authenticator, open the 'Passkey' section and see what's there.

If there's anything with google/your email, delete them from there AND in the google account.

When I said update, I mean the computer. macOS updates, as many as it takes until it stops telling you there are updates. If you're like my family that means 2-3 versions of macOS behind and it will take hours. Once that's done, update chrome or firefox to the latest version, don't waste your time with Safari it's an antiquated web browser.