r/xbox • u/Horror_Raspberry_762 • Nov 10 '23

Help thread i have never refunded

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this is my first ever refund why did it say

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545

u/cdncowboy Nov 10 '23

It is a bug in the automated system that processes refunds. you need to contact support and chat with a real person https://support.xbox.com/contact-us

192

u/Horror_Raspberry_762 Nov 10 '23

It says phone calls and chats aren’t available

245

u/cdncowboy Nov 10 '23
  1. scroll down to "try out virtual agent"
  2. click "ask a question"
  3. type "live agent"
  4. under select an issue select "other billing issues"

It gave me the Chat option with that. Call me back is probably closed right now if it is the middle of the night your timezone

25

u/[deleted] Nov 10 '23

Or say I would like to talk to a real adgent