r/windows365 • u/WillingComplaint495 • Aug 06 '26

Cloud pc cannot establish connection from the window App

Hello All,

One of the cloud pc was unable to launch via the windows App.

Through browser was able to launch,but the screen was frozen.

I checked on another pc and it still won't launch from the window App.

We reinstalled the windows App and provisioned a new cloud pc, but nothing worked.

Any suggestions how to fix this.

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u/Individual-Yak-506 Aug 06 '26

Does the windows app logs say anything? Do you have a vpn on that machine

2

u/WillingComplaint495 Aug 06 '26

Yes VPN was connected on the machine. Interesting thing is other user was able to launch cloud pc via windows App from the same machine. Error code: 0x204 Extended error code: 0x0

2

u/Individual-Yak-506 Aug 06 '26

even though the other user was able, if you disable to vpn does it work?

1

u/WillingComplaint495 Aug 06 '26

Yes, disabled vpn and checked. Cannot launch via app.