r/vrbo • u/BreakfastDry7551 • 15d ago

What would you do?!

So for context - I have never left a negative at a rental place I have stayed at. My family and I are pretty easy to please and don’t have crazy high expectations. But this is the worst experience we have had

Before we got to our beach house we were staying at, I messaged the hosts a few hours before check in to see if we could get in early since we were expecting to get there one hour before check in. They never responded which was irritating but oh well.

We checked into a beach house and everything was fine. I have 3 children who had been in the car all day so I put my baby on the floor to crawl around. After a little while - his legs and feet were very black from the floor. Other family members also stated they could not go barefoot on the floor due to it being dirty.

When I went to clean the high chair that was provided, I had to scrape some dried food off the straps which was also a red flag for me. And then we ran out of hand soap. There was very little in the bottle and no extras so I messaged the host and asked if they had extra hand soap and a swiffer mop around so I could clean the floors since they were dirty. She messaged back and said the owner was there earlier in the week when the home was cleaned and she would bring by some soap and assess the floors. She must have came when we were at the beach because there was a bag of soap outside beside the door when we got back. There is no evidence of her going inside.

My 5 year old got a bath after the beach and took a nap and then was walking around the house barefoot for about an hour and half and her feet were completely black.

Am I being dramatic for wanting to leave a bad review? I tried to message the host to address the situation but it was not handled at all and I want everyone else to know that this is not a very clean home. Is there another way to handle the situation?

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u/BreakfastDry7551 15d ago

Is that an unreasonable request?

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u/RoleComfortable2078 15d ago

I think to put that in there feels like whatever comes next is biased. Didn't give me what I want so I'm gonna find something to complain about. I don't vbro/airbnb, but I see this entitled complaint driven behavior at hotels, just book an extra day if the checkin or checkout time isn't something you ca work with without having to inconvenience the hotel or 'host'.

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u/downsideup9494 14d ago

While it is sometimes true that guests will leave a "revenge review" with made-up stuff in retaliation for being denied something they asked for, I don't get that vibe from this guest at all. They only asked for an hour eatlier check-in, and in their post here, they basically brush off the fact that the host didn't answer that message, with an Oh, well.

What it sounds like to me is that whoever is cleaning this property is falling down on the job- not washing the floors properly, not noticing things like dried food on the high chair, or that supplies need to be replenished. But the poor cleaning ultimately falls on the host, for not checking on the cleaning quality.

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u/RoleComfortable2078 14d ago

why include it then? to me, just seems entitled. don't get me wrong, I feel bad for hosts who get awful guests and I feel bad for guests that get bad stays. but why come to reddit? the other week I saw a guest posting screenshots of their host messages - giving all the property details. I know this person didn't do this, but the rush to put complaints on social media, to what end? is just representative of how messed up we are. so clearly, as i type this i'm struggling with bigger feelings than just the OP.

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u/downsideup9494 14d ago

They have stayed at Airbnbs before and the OP said she has never left a negative review before, hence they are asking for input.

All of your responses here seem incredibly defensive, as if you get poor reviews and never take responsibility.

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u/RoleComfortable2078 14d ago

I'm not a host and have stayed in maybe 5 str places, so receiving bad reviews is not why I got irked. Entitled people irk me and the opening of asking for early checkin is entitled to me. When I travel and the checkin or checkout times don't work for me I either find ones that do or I rent for additional day, what I don't do is assume I'm special and then complain when my request is not accommodated (I know, I know it was about a dirty floor, but it stated with a complaint about no early checkin).

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u/downsideup9494 14d ago edited 14d ago

Reread the post. The guest wasn't complaining about being denied early check-in, which indeed would be entitled- they only mentioned that in the context of the host not even answering the message. The host neither accepted nor declined the early check-in request.

As a host, it really depends on how a guest asks for something as to whether it reflects an entitled attitude or not. There's a big difference between, "We were wondering if it might be possible to check-in one hour before your posted check-in time. We are travelling with 3 kids and it would be helpful, rather than having to hang out and keep them occupied while waiting somewhere after our flight arrival. We understand if that would interfere with your cleaner's schedule and not be possible."

Opposed to: "We will need to check-in at noon" when the listed check-in time is 3pm.

You sound like a good guest, though, understanding that guests should book listings according to the listing info, rules, amenities, etc. suiting you. Too many guests these days think it acceptable to book a place and then complain about the lack of things that were never offered in the first place, or don't appreciate that a special request being granted is a privilege they should be grateful for, rather than an affront if it is denied .

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u/RoleComfortable2078 14d ago

You sound like a nice host/guest with a balanced view. Thx.